Coordinator

7 months ago

WestonsuperMare, United Kingdom LiveWest Full time

**About The Role**:
Are you looking for a new challenge within a growing and forward thinking organisation, that makes a real difference to people's lives? If so, we want to hear from you.

As a Coordinator for the Property Services Surveying and Compliance team, you will ensure that our systems, liabilities, complaints and information are up to date and accurate.

On a day to day basis, you will work with the wider business to improve communications on repairs, maintenance, and surveying matters using customer feedback and experience to improve the service offered. You will deliver a customer focused administrative service to a high standard of accuracy.

You will need to have an excellent eye for detail, be able to prioritise and have the ability to deliver effectively when working to tight deadlines.

This role is being offered on a **full time**,** permanent **basis and can be based in our **Weston-Super-Mare **or** Exeter** office. A hybrid working style is an option.

To be successful in the role of Coordinator - Surveying and Compliance, you will have the skills, knowledge and experience required for a Level 1 - Team Member role, along with the below role specific requirements:

- Experience working in an administrative or office environment.
- Good level of attention to detail and accuracy skills.
- High degree of accuracy and attention to detail.
- Proficient working knowledge of IT software and ability to understand bespoke systems.
- Experience of working in affordable housing or a related field.
- Experience of liaising and communicating verbally and in writing with all stakeholders.
- Ability to analyse information, make informed judgements, appraise performance and manage risk.
- Thorough understanding of delivering front line services to customers in challenging environments.
- Thorough understanding and appreciation of service delivery to internal and external customers.
- Ability to convey information for use in formal reports and oral presentations.
- Strong understanding of damp & mould, disrepair and business processes - relevant knowledge and experience.
- Good level of literacy and numeracy.

**About The Company**:
**Our Reward and Benefits**:

- Defined Contribution pension scheme - employer contribution of 6% - 9%.
- Discretionary Bonus scheme.
- Death in Service benefit (3 x salary).
- 26 days annual leave plus bank holidays with service related increase to your entitlement up to 30 days plus an option to purchase extra annual leave.
- Family Friendly policies.
- Health Cash Plan including dental and optical cover (worth up to £1,100 per annum).
- Employee Assistance Programme.
- Health and Wellbeing programme which includes enhanced sick pay, monthly campaigns, training and yearly flu jabs.
- Cycle to Work scheme.
- Car Benefit scheme.
- Learning and Development including coaching and professional qualification support.
- Volunteering days.

**About Us**:
LiveWest provides over 40,000 homes to over 80,000 people throughout the South West from Gloucestershire to the Isles of Scilly. We have plans to build over 6,000 homes in the area over the next five years, developing new homes of all tenures including low-cost rent and sale, market rent and sale, and a range of supported housing and intermediate housing products, creating choice and flexibility.

As well as developing new homes, we continue to invest in existing properties and communities. Through the stability of good housing, we place better living for better lives at the centre of our mission both today and for generations to come. At LiveWest we believe in a home for everyone.

As an Inclusive Employer, we celebrate diversity and are committed to creating an inclusive environment for all colleagues. For further information about our Equality, Diversity and Inclusion policy, please click here.

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