Spanish & (Either French or Italian) Speaking

7 days ago


South West London, United Kingdom The Language Business Full time

**LOCATION**
Remote and Office (hybrid) - Office location of Sunbury (south west of London) 1-2 days a week and remote home work also (a hybrid role)

**LANGUAGES**
Fluency in Spanish AND also either French or Italian is essential

**COMPANY**
Our global client is a world leading brand and a producer of leading consumer hi-tech electronics devices.

**THE JOB**
- Manage customer service request E-mail database ensuring that a 24 hour response is achieved
- Provide first level technical support
- Receive incoming calls from all EMEA customers; respond to their requirements in an efficient and timely manner to ensure customer satisfaction.
- Identify opportunities from inbound calls by questioning the customer; these will be passed to a sales representative - Inside Sales or Business Development Manager
- Handle Live Chats requests
- Work with the Account Managers to ensure smooth day
- to-day running of existing accounts and to minimise the volume of queries in accordance with department procedures
- Assist with providing support to customers contacting via Social Media platforms in a timely and efficient manner
- Maintain effective relationships with clients
- To perform other duties as assigned.

**CANDIDATE EXPERIENCE / SKILLS**
- Fluency in Spanish AND also either French OR Italian is essential
- Previous experience in customer service or customer support or administration is a preference
- Experience of working in technology industry would be an advantage
- Good skills and understanding of social media platforms is preferred
- Excellent communication skills
- Ability to co-ordinate and resolve a variety of customer queries

**SALARY**
£25,000 + bonus (15-20%, up to £4,600 pa) + excellent benefits including:
24 days holiday increasing after service PLUS up to 8 Bank Holidays a year
Pension after two months - 6% contribution from the company
75% REIMBURSEMENT OF TRAVEL (up to £120 per month)
Private medical insurance - FULLY EXPENSED BY THE COMPANY plus 50% SUBSIDY FOR PARTNER
Permanent health insurance
Gym membership (up to 50% paid for by the company)
Life Assurance
Free tea/coffee and subsidised vending
Cultural and subsidised lunch AND MORE

To be considered for this excellent opportunity please send your CV to us

Contact: Lisa Grimes



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