Customer Care Assistant

2 weeks ago


Matlock, United Kingdom Derbyshire County Council Full time

Are you a **good communicator, calm in a crisis** and **enjoy helping people**? Want to be part of a great team supporting our residents of Derbyshire?

We’re looking for a number of Customer Care Assistants to join our Call Derbyshire contact centre team and have a variety of working patterns available **including part time.**

We respond to a broad range of enquiries and requests from residents, families, and professional organisations across Derbyshire.

Previous experience in a customer service setting would be an advantage as well as being used to working within a performance driven culture where customer excellence is paramount.

We offer a comprehensive training programme after which your role will:

- Deliver a positive customer-focused approach dealing with callers in a sensitive, caring, and professional manner.
- Quickly assess and identify customer needs by liaising with council colleagues and other agencies.
- Demonstrate excellent listening and questioning skills.
- Accurately capture information and record using our electronic systems customer databases.

**Benefits include**:

- Additional pay for out of hours work
- 25 days annual leave, plus another 5 once you reach 5 years of continuous service
- Generous local government pension
- Discounts at selected county leisure centres
- Flexible working options including various working patterns
- Full and part time hours
- Genuine progression opportunities
- Incremental annual pay increases
- and much more

Working patterns include shifts that are currently scheduled between Monday and Friday 8:00am to 6:00pm and Saturdays on a rota basis (including Public and Bank Holidays where necessary) to an agreed shift rota.

As part of the recruitment process, applicants may be asked to undertake assessment exercises, including a telephone assessment.

Part Time working hours are negotiable.

**Provisional Interview Date: 26 June 2023.**

**We are accepting CVs for this position so it’s easier than ever to apply. Please include a covering letter outlining the reasons for your interest and your skills, knowledge and experience, taking account of the requirements set out in the job and person profile (attached). Each document should be no longer than 2 sides of A4 (font size 12).**

Saturday and Sunday hours will be paid at plain time where it is part of your normal working pattern unless it is between 7pm and 7am, where enhanced rates of pay apply. Enhanced pay rates are paid for Bank Holiday working.

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £21,968.00-£22,423.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Flexitime
- On-site parking
- Referral programme

Schedule:

- Flexitime

Work Location: In person

Reference ID: JOB/23/02379


  • Domestic Assistant

    4 weeks ago


    Matlock, United Kingdom Darcy House Care Home Full time

    Darcy House Care Home is looking to recruit a Domestic Assistant. Our brand-new, luxury care home is located in the beautiful town of Matlock in Derbyshire. We provide personalised Residential, Nursing, Dementia, Palliative & Nursing care for 78-residents. As Domestic Assistant, you will maintain the cleanliness of the environment and to ensure that...

  • Laundry Assistant

    4 days ago


    Matlock, United Kingdom Darcy House Care Home Full time

    Darcy House Care Home is looking to appoint a Laundry Assistant. Our brand-new, luxury care home is located in the beautiful town of Matlock in Derbyshire. We provide personalised Residential, Nursing, Dementia, Palliative & Nursing care for 78-residents. As Laundry Assistant, you will provide an efficient and effective laundry service that fully meets the...

  • Laundry Assistant

    2 days ago


    Matlock, United Kingdom Darcy House Care Home Full time

    Darcy House Care Home is looking to appoint a Laundry Assistant.Our brand-new, luxury care home is located in the beautiful town of Matlock in Derbyshire. We provide personalised Residential, Nursing, Dementia, Palliative & Nursing care for 78-residents.As Laundry Assistant, you will provide an efficient and effective laundry service that fully meets the...

  • Laundry Assistant

    1 day ago


    Matlock, United Kingdom Darcy House Care Home Full time

    Darcy House Care Home is looking to appoint a Laundry Assistant.Please make sure you read the following details carefully before making any applications.Our brand-new, luxury care home is located in the beautiful town of Matlock in Derbyshire. We provide personalised Residential, Nursing, Dementia, Palliative & Nursing care for 78-residents.As Laundry...

  • Health Care Assistant

    4 weeks ago


    Matlock, United Kingdom Small Care Home near Matlock Full time

    To provide support with personal care, some domestic duties, safety checks. Experience preferred but training can be provided. **Job Types**: Full-time, Part-time, Permanent Part-time hours: 10-30 per week **Salary**: £10.75-£11.00 per hour Schedule: - 10 hour shift Work Location: In person Reference ID: MASNHCSW

  • Finance Assistant

    4 weeks ago


    Matlock, United Kingdom Service Care Full time

    **Role**:Finance Assistant **Location**: Derbyshire (Remote after initial training) **Contract**: Full Time Temporary Fixed Term (2 Months Ongoing) **Rate**: £13 per hour UMBRELLA **Start Date**: ASAP - Full job specification available_ - Experience of working in a transactional and query management finance setting, within administrative processes and...

  • Laundry Assistant.

    2 days ago


    Matlock, Derbyshire, United Kingdom Darcy House Care Home Full time

    Darcy House Care Home is looking to appoint a Laundry Assistant. Our brand-new, luxury care home is located in the beautiful town of Matlock in Derbyshire. We provide personalised Residential, Nursing, Dementia, Palliative & Nursing care for 78-residents. As Laundry Assistant, you will provide an efficient and effective laundry service that fully meets...


  • Matlock, Derbyshire, United Kingdom Prospero Health and Social Care Full time

    Employment type Permanent Hours 40 per week Employee discounts on multiple everyday purchases Car lease scheme Employee assistance program Life insurance Why work here This is an elderly residential care provider who promote independence and respect.About the role Due to promotion, our client is looking to recruit a Deputy Manager for this 44...

  • Laundry Assistant

    2 days ago


    Matlock, Derbyshire, United Kingdom Darcy House Care Home Full time

    Darcy House Care Home is looking to appoint a Laundry Assistant. Our brand-new, luxury care home is located in the beautiful town of Matlock in Derbyshire. We provide personalised Residential, Nursing, Dementia, Palliative & Nursing care for 78-residents. As Laundry Assistant, you will provide an efficient and effective laundry service that fully meets the...

  • Second Chef

    1 week ago


    Matlock, United Kingdom Darcy House Care Home Full time

    Darcy House Care Home is looking to recruit a Second Chef.Our brand-new, luxury care home is located in the beautiful town of Matlock in Derbyshire.  We provide personalised Residential, Nursing, Dementia, Palliative & Nursing care for 78-residents.As Second Chef, you will work alongside the Head Chef to deliver a high quality of food to our residents and...

  • Catering Assistant

    4 weeks ago


    Matlock, United Kingdom Derbyshire County Council Full time

    As a relief Catering Assistant in one of our care homes you will be working in a kitchen assisting with the preparation, cooking and service of the resident’s meals. Your role will include assisting the Catering Supervisor with the preparation of meals, preparing basic meals and cleaning duties within the kitchen. It is your chance to make a difference to...


  • Matlock, Derbyshire, United Kingdom Talk Staff Group Limited Full time

    A fantastic opportunity has arisen for an experienced Conveyancing Assistant / Legal Secretary to join our client's reputable law firm on the outskirts of Matlock as a Conveyancing Assistant in their Residential Conveyancing team. The ideal candidate will be a confident communicator with excellent client care skills.To be considered for the role, you'll...

  • Deputy Home Manager

    7 days ago


    Matlock, United Kingdom Prospero Health and Social Care Full time

    Position Deputy Home ManagerEmployment type PermanentLocation Matlock, DerbyshireSalary £36,100 p.a. with £39,700 OTEHours 40 per weekBenefits:Employee discounts on multiple everyday purchasesCar lease schemeEmployee assistance programLife insuranceBUPAPaid for study to gain your Level 5Why work here This is an elderly residential care provider who...

  • Deputy Home Manager

    1 week ago


    Matlock, United Kingdom Prospero Health and Social Care Full time

    Position Deputy Home ManagerEmployment type PermanentLocation Matlock, DerbyshireSalary £36,100 p.a. with £39,700 OTEHours 40 per weekBenefits:Employee discounts on multiple everyday purchasesCar lease schemeEmployee assistance programLife insuranceBUPAPaid for study to gain your Level 5Why work here This is an elderly residential care provider who...

  • Personal Assistant

    4 weeks ago


    Matlock, United Kingdom Penderels Trust Full time

    About the Employer 42 year old lady, with learning disabilities and mobility disabilities, is a wheelchair user for going out and about into the community. Looking for a PA to support with daily tasks. Must be able to lift a wheelchair into a car and push it around. Employer Disability and Health Conditions • Mobility / Physical• Cognitive...

  • Deputy Home Manager

    6 days ago


    Matlock, United Kingdom Prospero Health and Social Care Full time

    Position Deputy Home ManagerEmployment type PermanentLocation Matlock, DerbyshireSalary £36,100 p.a. with £39,700 OTEHours 40 per weekBenefits:Employee discounts on multiple everyday purchasesCar lease schemeEmployee assistance programLife insuranceBUPAPaid for study to gain your Level 5Why work here This is an elderly residential care provider who...


  • Matlock, United Kingdom Derbyshire Community Health Services NHS Foundation Trust Full time

    An exciting opportunity has arisen to be part of DCHS Hotel Services team. What really matters to us is providing every one of our patients with an excellent experience, a service that really cares and one that delivers the right outcome, and we achieve this every day. As a Domestic Assistant, you will become an active member of our team working closely...


  • Matlock, United Kingdom Derbyshire County Council Full time

    The Highways Hub oversees and controls all activity on the highway to support the aim of a safe and reliable highway network. It brings together a range of functions that impact on the network including highway maintenance, traffic management, street works and permits, customer enquiries and insurance claims. We are looking for Business Services Assistants...

  • Maintenance Assistant

    2 weeks ago


    Matlock, United Kingdom Priory Group Full time

    Maintenance Assistant Reference PRI91630 Location Woodthorpe Lodge, 7 Norbriggs Road, Woodthorpe, Mastin Moor, Chesterfield, Derbyshire, S43 3BW Priory Group Division Adult Care Salary £12.00 per hour Hours 40 Hours Vacancy Type Fixed Term - Part Time Job Advert Location Description Woodthorpe Lodge is a...


  • Matlock, United Kingdom Derbyshire County Council Full time

    With the opportunity for additional work during evenings and weekends The Derbyshire Dales District Council are excited to announce the recruitment of an Administration Assistant within The Clean and Green Team. We require an enthusiastic, positive, hard-working individual who is committed to supporting a lively and customer focused service. - To provide...