Commercial Account Handler

6 months ago

Wolverhampton, United Kingdom Johnson Fleming Full time

We’re NFP and we provide services and solutions to support businesses and people. We have capabilities that extend around the globe, including here in the UK, Ireland, EMEA, APAC and North America. It’s a time of rapid growth for the European arm of the business, so we need someone to take responsibility for delivery of customer satisfaction to agreed service standards and procedures, ensuring full FCA compliance in all aspects of insurance.

**Who are we and what do we do?**:
NFP is a leading global insurance business with four core service lines:

- employee benefits
- insurance broking and consultancy
- HR consultancy
- wealth management

With 7,400 employees worldwide, including 450 in the UK and Ireland, we’re an outstanding company whose passion for building relationships is founded on trust and communication and is at the very heart of everything we do.

**What you’ll love about us**:
We may be a global business, but our culture is united and truly collaborative. We strive to adopt a genuinely flexible approach to working, and we have the technology to make it as easy as possible for our people around the world to connect to one another, and to be productive in and out of the office.

We want everyone to bring their best selves to work each day, so we have a relaxed and casual office environment, plus great employee benefits and socials. Joining NFP means you’ll get plenty of opportunities to invest in your career and personal development.

**Attractions - NFP**:

- We pride ourselves on our fast-paced, collaborative, vibrant working environment and hybrid model for part-remote working
- Our PeopleFirst culture means our people work in a flexible and autonomous way and have the freedom and expertise to deliver outstanding service to clients in the way that they know-how.
- We build partnerships with organisations that can complement our client offering and we invest in new technology to deliver innovative solutions in our given markets.
- We focus on making sure that people can bring their best selves to work every day; and that they are placing as much importance on family and community as they do their valuable work.
- Our diversity and inclusion initiatives and charity work form a large part of this. NFP has an Executive Board member who is dedicated to diversity and inclusion, and has a D&I Board made up of individuals from across our entire business.

**About the role**:
We are recruiting for a Commercial Account Handler to take responsibility for delivery of customer satisfaction to agreed service standards and procedures, ensuring full FCA compliance in all aspects of insurance. As well as working to ensure accuracy, efficiency and professionalism when dealing with both client and insurer in all aspects of the role: Mid Term Adjustments, Broking, Renewals, Cross sales, Claims, Queries Premium financing arrangements.

**Overview of duties**:

- Advising a bank of allocated clients on existing products in accordance with their needs
- Sales support including account broking
- Liaison with Account Executives in all aspects of account handling
- Ensure bad debt queries are dealt with efficiently and in line with company procedure.
- Ensure all business activity fully complies with FCA regulation and company procedures as detailed in the Operations and Compliance manuals - use checklists and support documentation as provided by the company to assist with demonstrating compliance.
- Handle any complaints in accordance with company procedures and regulatory requirements.
- Conduct learning, training and assessment exercises in accordance with the individual T&C scheme applicable to you. Identify further areas for own development as required.
- Achieve and maintain a high level of customer service and promote exceptional customer care standards at all times.
- Develop and maintain a professional working relationship with all clients and provide expert product advice and guidance
- Actively secure renewal business by re-broking existing business to ensure the client is presented with the most suitable and cost effective cover.

**Person specification**:
**Knowledge, skills and abilities**:

- Attention to detail
- Confident communication and inter personal skills
- Ability to work under pressure, maintaining accuracy and attention to detail
- Building strong relationships with e.g. clients, prospects, insurers etc

**Education and/or Experience**:

- Experience of working as an Account Handler in a similar broking and sales environment
- Working knowledge of most insurance products
- Experience of working to high standards of FCA compliance

**Key information**:
**Salary**:Competitive depending upon experience
**Hours**:Monday - Friday
**Location**: Wolverhampton - Hybrid (3 days in the office, 2 from home)

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