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Support Co-ordinator

4 months ago

Sunderland, United Kingdom Gentoo Full time

**About the role**:
Gentoo is a values-led, charitable organisation that provides more than 60,000 people in Sunderland with a place they can call home. We have a clear vision and a social purpose. We believe that everyone has the right to live in a good quality home that they can afford.

We have an exciting opportunity to recruit a Support Co-ordinator to join our Young Persons team within Safety & Support. In this key role, you will be responsible for delivering a core and outreach support service that enables 16-25-year olds to obtain, maintain and sustain their tenancy and prepare them to move on to independent living. Within this key role, you will be based in our supported living scheme, Holmewood.

You will effectively manage an agreed caseload that supports residents on a one to one basis to understand their rights and responsibilities, including relevant policies, procedures and best practice.

You will support residents with issues such as substance misuse, domestic abuse and mental health services, you will assist them in accessing available specialist support. Residents’ progress will regularly be reviewed through the implementation and follow up of support plans.

To ensure continuous improvement of service, you will assist the Supported Manager in the reviewing of processes and procedures, maintaining records and completing necessary documentation in accordance with service delivery standards. You will provide effective handovers to your colleagues to ensure the high level of support to the young people is maintained.

You will also be required to liaise with key stakeholders, including internal teams and external partner agencies, to develop and maintain good working relationships and access for young people.

This is a rewarding role that delivers a sensitive service, responding to the needs of the individual whilst empowering them to live independently. You will be pivotal in supporting the young people to live well and move on to independent living, enabling you to build a career to be proud of.

Please refer to the job description/person specification for additional information.

**What we are looking for**:

- have experience of working with young and/or vulnerable people.
- have a good understanding of the needs and current issues surrounding young people.
- be able to work well under pressure and show resilience when dealing with challenging situations.
- have excellent communication skills.
- have organisational skills and the ability to manage a busy caseload.

Some of our great benefits include:
31 days annual leave (plus bank holidays) with an option to purchase up to 5 additional days per year.
Flexible and hybrid working.
Free Health Cash Plan, with cashback for dental, optical, physio, wellbeing therapies and more, with some free child cover.
Access to private healthcare through the Health Cash Plan.
Competitive Aviva pension scheme - Gentoo will contribute up to 10% based on your personal contribution.
Salary sacrifice electric vehicle scheme
Enhanced family-friendly leave
Car mileage allowance if you use your personal vehicle for business purposes.
Life assurance cover to the value of 3 times your annual salary.

**Closing date**:
27/05/2024

We're a housing association that provides more than 60,000 people in Sunderland with a place they can call home. We're a values-driven organisation, with a clear vision, a social purpose and a commitment to investing in people, place and property. We believe everyone has the right to live in a good quality home they can afford and invest millions of pounds every year in keeping our existing homes safe, secure, and compliant.

We're also playing our part in addressing the UK housing crisis locally, by building hundreds of new, modern and contemporary homes for rent in Sunderland - homes that meet the needs of local people. Not only do we provide vital housing - we support our tenants, residents and communities by investing in services that help people live their best possible life.

This includes helping people to work, victims of domestic abuse and anti-social behaviour, young people to live independently, as well as a wellbeing service that supports our elderly tenants and residents.

PLACEHOLDER