Accommodation Specialist

4 weeks ago

Exeter, United Kingdom Situ Full time

Accommodation Specialist

Reporting to: Operations Supervisor
Department: Multiple

**Overview**

Are you from a sales, hospitality or customer service background and have a passion for all things travel? Are you ready to build your career in a rapidly growing company? Then make Situ your next move

You’ll work in a buzzy and fast paced space with a great bunch of people and in a company that genuinely cares about you and your success as an individual, both at work and outside of it. There’s the opportunity to take part in employee-led committees and their events such as Diversity, Equity and Inclusion, or Sustainability - not to mention our regular fun work events.

We are Situ - an award-winning global supplier of serviced accommodation from Bangkok to Berlin with our HQ in amazing Exeter. We work with a portfolio of large international corporate clients in a variety of sectors, from insurance, to film and television, to banking, and focus on delivering a blended booking experience through the perfect combination of people, product, and technology.

So if you have a collaborative work ethic, a positive outlook, high levels of motivation, and are looking for an exciting new opportunity and a great company culture, then we’d love to hear from you. Get in touch today and slide into your next role at Situ (literally - we have an office slide)

**Job purpose**

As Accommodation Specialist you’ll be part of the busy Sales Team. You’ll be responsible for supporting the Account Managers within Situ, providing new and retained clients and guests with serviced apartment quotes around the world in a timely and accurate fashion. Speaking to our extensive supply chain, you’ll find the best rates and availability in line with customer requirements, make bookings, and ensure a smooth stay for your guest, whatever their needs are, and in line with clear targets. Relationships with stakeholders and an expectation to travel to client meetings and events are key to the role.

**Key responsibilities**
- Exceptional management of enquiries and bookings.
- Maximise all opportunities to develop and nurture new and existing relationships (clients, suppliers, colleagues etc).
- Meet or exceed individual, team, and company-wide KPIs and revenue targets.
- Follow and support company policies and procedures.

This list is not exhaustive but covers most of what is expected. You’ll be required to perform different tasks as needed, in line with Situ’s overall business strategy.

**What a Situ person looks like**
- Highly motivated with a positive ‘can do’ attitude.
- Upholding of company values.
- Ability to provide outstanding customer service.
- Adaptable to the needs of the business.
- Continually seeking personal and professional development.
- Excellent time management skills.
- High attention to detail.
- Exceptional communications skills, both verbally and written.
- Commercially astute.
- Confident with IT, to include Microsoft Office products and CRMs.

**Salary**: £22,500.00-£23,500.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Life insurance
- Private medical insurance
- Referral programme
- Sabbatical
- Sick pay
- Transport links

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus
- Quarterly bonus

Ability to commute/relocate:

- EXETER: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: SA104

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