Customer Service Advisor

2 months ago

Oldbury, United Kingdom Lynx Employment Services Ltd Full time

We are recruiting on behalf of our client, who is looking to recruit a Customer Service Advisor on a temporary contract.

Responsibilities of the role include:

- Delivering excellent customer service by efficiently managing/resolving customer enquiries to the highest standards through existing channels and upcoming digital contact channels
- Listening/engaging with our customers, supporting them to access our services through a range of evolving channels
- Providing help to those who need assistance to access our services, influencing those who can to do their day-to-day business online, accessing services independently to self-serve
- Utilising your passion/skills for online technology to switch channels seamlessly, e.g., when an issue needs to be taken offline, or jumped into web-chat
- Engaging with customers on public channels where information/advice would be beneficial to a wider audience
- Working within the agreed customer service standards/social media protocols/council policies, performing against agreed targets and service level agreements
- Maintaining a high level of care/accuracy when handling customer information/records within the council’s customer contact system
- Taking ownership of customer enquiries, providing the appropriate level of advice/guidance
- Processing customer payments, ensuring all financial information is input into the appropriate systems
- Promoting digital channels appropriate to customer type/need, helping customers in the use of digital transactions
- Recording information from council officers regarding safeguarding
- Administering the complaints across all council services including vulnerable children and adults following statutory guidelines, supporting these contacts through the process, providing clear and concise information
- Any other relevant duties as required

This position is a temporary contract of two months, working Monday to Friday 9:30-5:30, paying £12.02ph.

**Job Types**: Full-time, Temporary contract
Contract length: 2 months

**Salary**: £12.02 per hour

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Oldbury: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Reference ID: 389545

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