Customer Service Specialist Apprentice

2 weeks ago

Leeds, United Kingdom SR Apprenticeships Full time

**Unleash Your Potential with Farnell’s Customer Service Apprenticeship**

Are you ready to embark on an exciting journey and kick-start your career? Farnell Global is offering a remarkable opportunity that you simply cannot miss Join us for an 18-month apprenticeship in our esteemed Customer Service department and emerge with a Level 3 qualification in Customer Service. Get ready to become an invaluable part of a global business.

You will be joining a market leader in the Electronics distribution industry, we have customers in the Automotive, Aerospace, Healthcare, Ministry of Defence industries to name a few. We are at the forefront of technology and a key cog in the manufacturing of many products you will no doubt be familiar with.

As a Farnell apprentice, you'll have the incredible chance to immerse yourself in the captivating world of a leading international company. Picture yourself connecting with customers from all corners of the globe, developing meaningful relationships, and delivering exceptional service on a worldwide scale. Your passion for excellence will shape the future of our business while opening doors to limitless opportunities.

Throughout the 18-month apprenticeship, you'll receive comprehensive training that will propel your customer service expertise to new heights. Our experienced professionals will guide you, nurturing your talents, and providing you with the knowledge and skills needed to succeed. With every passing day, you'll enhance your communication, problem-solving, and teamwork abilities, becoming an all-round customer service superstar

At Farnell, we believe in making a positive impact on our customers' lives. As a Customer Service apprentice, you'll play a crucial role in ensuring our clients receive outstanding support and assistance. You'll provide solutions, answer queries, and go the extra mile to exceed expectations, all while honing your interpersonal skills and building lasting relationships.

**What will you be doing as a Customer Service Apprentice?**
- Help customers with their service needs in timely manner
- Support customers with all types of queries including parcel tracking, payment issues and returns
- Provide excellent customer service and be accurate, efficient and effective
- Follow the business procedures and Quality requirements
- Strive to improve your skills and to learn more about our products, customers and industry
- Ensuring data is complete and accurate, updating internal systems as required. Maintains and updates electronic and/or hard copy records as required.
- Work closely with Sales and Marketing colleagues to help grow our customers
- Look for ways and suggest how Farnell could do things better and improve
- Treat customers in a respectful and fair manner

**Unlock Your Potential**:
The Farnell Global apprenticeship program isn't just about earning a qualification—it's about unlocking your potential and discovering your true capabilities. You'll be encouraged to bring your innovative ideas to the table, contributing to the growth and success of our dynamic organization. This is your chance to unleash your creativity, make an impact, and lay the foundation for an extraordinary career in customer service.

**What type of person will you be?**
- Ambitious, with a willingness to learn and develop
- Self motivated and committed to continuous self development
- A strong communicator and capable of holding conversations at ease
- Be able to multi-task and have good organisation and time management skills
- A calming nature and able to deal with any type of pressure

**Join Our Dynamic Team**:
When you become part of the Farnell Global family, you'll be embraced by a supportive and inclusive community that values diversity and collaboration. You'll work alongside talented individuals who will inspire you to push boundaries and reach new heights. Through teamwork and mentorship, we'll ensure your professional growth and create an environment where you can thrive and shine.

**Launch Your Career Today**:
**Your future starts here**

**This opportunity could provide you with a platform to a long term career with Farnell Global, whether that be in the Customer Service Department or within other departments.**

**Job Type**: Apprenticeship

**Salary**: £17,000.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- West Yorkshire, LS12 2TU: reliably commute or plan to relocate before starting work (required)

Application question(s):

- What do you know about the hiring organisation?
- What interests you in this Apprenticeship and why have you applied?
- What are your main strengths? What are your weaknesses?
- Can you also confirm you are happy that this is an Apprenticeship for 18 months, through SR Apprenticeships and will include Maths and English Functional Skills if you do not have valid exemptions?
- How long will the journey take to the place of work and how will you get there?
- What previous GCSEs do you hold?

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