Store Supervisor, Ft

5 months ago

London, United Kingdom Under Armour Full time

**Values & Innovation**:
At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate.

Our Values define and unite us, the beliefs that are the red thread that connects everyone at Under Armour. Our values are rallying cries, reminding us why we're here, and fueling everything we do.

Our pursuit of better begins with innovation and with our team's mission of being the best. With us, you get the freedom to go further - no matter your role. That means developing, delivering, and selling the state-of-the-art products and digital tools that make top performers even better.

**Job Highlights**:
**Join our sqUAd as a Supervisor (full time)**

Are you ready to join a high-energy, supportive and performance-driven team dedicated to empowering athletes around the world? We're looking for an enthusiastic Supervisor who will be a key player on our store leadership team, serving as a coach and mentor to other Teammates and supporting the Store Manager in accomplishing operational excellence and achieving profitability. This role serves as a key backup to the Assistant Store Manager and supports merchandise standards while leading and coaching teammates.

**OUR VALUES**:

- Love Athletes
- Celebrate the wins
- Stand for equality
- Act sustainably
- Fight on together

**WE COUNT ON OUR TEAMMATES TO**:

- Recruit, Coach & Retain Stars
- Unique service culture and customer experience
- Analyze Sales for Smart Moves
- Optimize Payroll for Productivity
- Maximize Merchandising Impact
- Ensure Loss Prevention & Compliance
- Lead & Rotate Key Areas for Versatility
- Maintain Store Presentation & Stock
- Cultivate Unique Service Culture

**QUALIFICATIONS**:

- Be passionate about our performance driven brand
- >1 year experience in a retail environment
- Outgoing personality with excellent communication skills
- Fluency in local language and / or English
- Demonstrated collaborative skills and ability to work well within a team
- Ability to work in a fast-paced environment
- Ability to work a flexible schedule

**YOU’LL BE CONSIDERED A TOP CANDIDATE IF YOU HAVE**:

- Previous experience in a leadership position
- Previous experience in a retail setting

**PERKS & BENEFITS**:

- Generous employee discount & access to PERK discount platform
- Competitive salary
- Monthly bonus incentive pay eligibility
- Opportunities for professional development and advancement
- Work-Life Assistance Program to support health, personal, family or work-related challenges
- Feedback and value driven culture

**At Under Armour we empower those who strive for more**

**Purpose of Role**:
The Store Supervisor contributes to the achievement of the store’s profitability and key performance indicators by providing customer service aligning with UA service model and accomplishing operational excellence. The Store Supervisor serves as a coach and mentor to other teammates within a defined delegation of responsibility. This role also serves as the go-to leader in the absence of the Assistant Store Manager and may have closing and opening responsibilities.

**Your Impact**:
**_ Sales & Omni_**
- Supports in driving sales and retail/omni -channel KPI target achievement.
- Provides customers with detailed information about a wide selection of products.

**_
Brand image & Customer Experience_**
- Supports in training teammates to provide a service/selling culture unique to Under Armour.
- Uses advanced functional expertise to drive sales and customer loyalty in designated area of responsibility.

**_
Retail Operations_**
- Train and lead teammates in the execution of daily operations aligning with UA process and policies.
- Partner with store leadership to maintain standards covering merchandise and floor sets.
- Adhere to Loss Prevention policies and advise store leadership of unusual internal or external activity.
- Assume Stock Lead responsibilities in the absence of Stock Lead.
- Communicate teammates accidents/injuries to store leadership immediately.

**_
Leadership & Team Collaboration_**
- Communicate clear priorities, sales and KPI targets to sales teammates to achieve target.
- Maintain and support store safety standards and communicate concerns to store leadership.
- Support UA strategies to drive sales and operations; observe sales trends and advise store leadership of opportunities.
- Support store and regional leadership teams and local HR during onboarding and continuous training.
- Lead/Support a Division of Responsibility (DOR) to assist with theoverall efficiency of the store. (Athlete Experience, Merchandising, Brand, Operations), if applicable

**Qualifications**:

- Advanced numeracy, literacy, and advanced communication skills
- Fluent in local language and basic verbal English skills
- Proficient in use of computers

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