Business Banking Customer Service Representative

6 months ago


Birmingham, United Kingdom NatWest Group Full time

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Business Banking Customer Service Representative
- We’ll look to you to deliver excellent service to our business customers, keeping their needs and financial goals in mind at all times
- You’ll work in a vibrant and supportive team in one of our telephony centres where you'll have direct interaction with our customers
- We’re looking for a detail-orientated individual to complete processes and procedures, taking ownership and resolving challenges whilst helping inform customers on the range of banking options available to them.

Working here

We’re here to help our customers, so our teams work various shift patterns. Work life balance is really important within our team culture, and you’ll be given the flexibility to work from home with a minimum of 2 days in the office per month to give you the opportunity to collaborate with your wider team.
- You’ll be given a minimum of 2 weeks’ notice of shift patterns, so you’ll know when you’re working well in advance
- You’ll work on a rotational basis, mainly Monday to Friday between the hours of 08:00 - 19:00 (35 hrs per week full-time)
- You’ll only be required to work 1 weekend day in every 5 weekends

**How we’ll reward you**:

- You’ll join on a competitive salary starting from £23,400 and in addition you’ll receive a contribution to help you save for retirement. You can choose from a range of protection, healthcare or lifestyle benefits through NatWest Group Benefits, our fully flexible reward programme.
- Holiday: You will have a generous holiday entitlement of 33 days - you may be required to work bank holidays

Development journey
- You'll enjoy a 10 week structured training programme with on-going coaching and support to enhance your development and grow your career

**What you'll do**:
You’ll also be:

- Building great customer relationships, gaining their trust by having a genuine interest in their individual needs
- Gathering information to understand customers’ requirements and offer suitable solutions
- Maintaining a detailed knowledge of the financial services product range
- Identifying any possible complaints, resolving them as swiftly as possible or raising more complex matters to our specialist teams

**The skills you'll need**:
To join us in this role, you’ll need to be passionate about excelling in customer service and building relationships in a fast paced, challenging environment.

We’re also looking for you to demonstrate:

- The determination to go the extra mile for our customers every day to provide that individual service
- Resilience, patience and hard work to achieve quality results while answering a high level of calls confidently and efficiently
- Great listening skills and the ability to remain calm under pressure while confidently managing calls
- Good numerical and organisational skills
- Strong multitasking skills, allowing you to navigate different systems and process information while talking to customers



  • Birmingham, United Kingdom HSBC Full time

    -Job description What you'll do The role of a Customer Service Representative is to provide our customers with an outstanding service we can all be proud of, by taking ownership of customers’ transactional or service requests and answering specific product queries. Our Customer Service Representatives also educate our customers around HSBC self-service...


  • Birmingham, Birmingham, United Kingdom Sytner Group Full time

    About the role:We are seeking a skilled Customer Service Representative to provide exceptional care and advice to our luxury vehicle clients. This is a challenging role where customer satisfaction always comes first.The successful candidate will work closely with our customers to understand their needs and preferences, providing personalized solutions and...


  • Birmingham, United Kingdom Conviction Global Full time

    We are currently seeking a dedicated individual who is passionate about delivering exceptional customer service and possesses excellent communication skills to join our dynamic team. As a Customer Service Representative, you will play a pivotal role in ensuring our customers receive the highest level of service and support. Key Responsibilities: -...


  • Birmingham, Birmingham, United Kingdom Joblogic Service Management Software Full time

    Unlock Growth Opportunities as a Senior Sales Development RepresentativeJoblogic Service Management Software is seeking a highly motivated and skilled Enterprise Business Development Representative to join our team in Central Birmingham. As an integral part of our sales team, you will play a crucial role in driving business growth by identifying and...


  • Birmingham, United Kingdom Equiniti Full time

    Management Level I Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our...


  • Birmingham, United Kingdom CU Recruitment Full time

    **Ref: CUR0036** **Customer Service Representative** **Birmingham City Centre - Hybrid** Full-time**, 9-5, 12-month fixed term contract with a view to going permanent at the end** **£19,838 (living wage), increased every year** + staff incentive cashback/discount scheme + mental health care + free eye tests + 5% pension + 20 days holiday + bank holidays...


  • Birmingham, United Kingdom Channel Partners Group Full time

    We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with...


  • Birmingham, United Kingdom On Logistics Full time

    As a Customer Service Representative you will be dealing with queries, process, record and obtain claims and invoices. Managing customer relationships and being the face of our customer service team. - Adhere to On Logistics company values - Adopt a best practice culture on all aspects of Health & Safety, ensuring full compliance with policies and...


  • Birmingham, United Kingdom Equiniti Full time

    Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology.With over 6000 employees, it supports 37 million people in 120 countries.EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success.We are TRUSTED to...


  • Birmingham, United Kingdom Vision Glasgow Full time

    Seeking Ambitious and Driven Team Players for Top Customer Service Representative Roles based in Birmingham! Are you a highly motivated and competitive individual who thrives on providing exceptional customer experiences? We are actively looking for dynamic team players to join our elite team as Customer Service Representatives. **About Us**: At Vision, we...


  • Birmingham, United Kingdom On Logistics Full time

    As a Customer Service Representative you will be dealing with queries, process, record and obtain claims and invoices. Managing customer relationships and being the face of our customer service team. - Adhere to On Logistics company values - Adopt a best practice culture on all aspects of Health & Safety, ensuring full compliance with policies and...


  • Birmingham, Birmingham, United Kingdom CRS Professionals (UK) Ltd Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly organized and detail-oriented individual to join our Aftercare team as a Customer Service Representative. This role will involve receiving and making calls to customers, booking appointments, and providing exceptional customer service.The ideal candidate will have excellent communication...


  • Birmingham, Birmingham, United Kingdom Alliance Personnel Full time

    Alliance Personnel is seeking an experienced Customer Service Representative to join our team on a full-time, permanent basis.This role involves working 40 hours per week, Monday to Friday (1 hour lunch), in [location], providing exceptional customer service and support to both counter and contract customers.Main Responsibilities:Manage sales orders from...


  • Birmingham, Birmingham, United Kingdom Crown Full time

    We are seeking a highly skilled Customer Care Representative to join our team at Crown. The successful candidate will be responsible for delivering exceptional customer service, while also achieving monthly targets set in relation to KPIs and Service Budgets.


  • Birmingham, Birmingham, United Kingdom Tesco Full time

    About the RoleWe are seeking a talented and passionate Customer Service Representative to join our team at Tesco. As a key member of our store staff, you will play a vital role in delivering exceptional customer service, ensuring that every shopper has a positive and memorable experience.


  • Birmingham, Birmingham, United Kingdom Card Factory Full time

    A Day in the LifeWe are looking for a Customer Service Representative to join our team. In this role, you will work closely with colleagues to ensure that customers receive outstanding service, serving at tills and assisting with stock take and merchandising tasks. If you enjoy working with people and want to earn extra cash, this could be the ideal...


  • Birmingham, United Kingdom N V L T Y Full time

    **About us** Established since 2014, N V L T Y is a growing online based fashion brand with a growing social following of over 180,000 across social media platforms. We are looking for a part time Customer Service Representative. The shifts will be between the working hours of 9:00am to 7:00pm. Needed for **Monday, Wednesday & Thursday...


  • Birmingham, Birmingham, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We are seeking a Customer Service Representative to provide exceptional service and support to our customers at beBee Professionals in Birmingham.Key Responsibilities:Engage with customers to deliver outstanding service and resolve any issues.Participate in all aspects of the operational workflow to ensure seamless customer experience.Collaborate with team...


  • Birmingham, Birmingham, United Kingdom beBee Professionals Full time £25,000 - £35,000

    At beBee Professionals, we are looking for a talented Customer Service Representative to join our team. As a vital member of our operational team, you will provide exceptional customer service, support, and collaborate with colleagues to achieve our goals.Key Responsibilities:Engage with customers, providing service and support.Participate in all aspects of...


  • Birmingham, Birmingham, United Kingdom Silverbear Ltd. Full time

    Role OverviewWe are seeking a highly detail-oriented and personable individual to join our team as a Customer Service Representative in Birmingham.About the RoleAs a Customer Service Representative, you will be responsible for handling high volumes of customer calls, providing excellent communication skills to create a positive experience.You will also be...