Resident Liaison Officer

3 weeks ago

Leicestershire, United Kingdom Eden Brown Full time

Local Authority in the search for a** Resident Liaison Officer. **This is a **Contract** role based in **Leicestershire, **initially for a period of 4 months.

Here are the details of the position:
Job title: Resident Liaison Officer

Location: Leicestershire

Type: Contract
- Start Date: ASAP
- Working Hours: 36.25 hours per week
- Work Arrangement: Flexible (Remote/ Office-based)
- Contract Duration: 4 Months

Key Skills:

- To be responsible for resolving problems of access or other social issues.
- To investigate and resolve complaints, councillor and MP enquires across the service and to provide resolution where possible within required internal timescales.
- To advise, counsel and support residents to resolve their difficulties by frequent contact with them and assisting them in liaison with other agencies where appropriate.
- To work closely with the appointed contractors' Resident Liaison Officers to ensure that we constantly improve the resident experience and therefore drive up resident satisfaction.
- To develop a resident database for use by council staff and Contractor Partners for assistance in delivering all work programmes.
- To assist the Asset Management Team in all aspects of resident engagement for responsive repairs and maintenance and all planned maintenance activity and to encourage and develop resident participation in all aspects of programme design and delivery.

**Duties**:

- To participate in the council's appraisal scheme and to undertake any necessary training and development as identified for the job role.
- To promote the councils Equality and Diversity Policy to ensure service provision and employment practices are non-discriminatory.
- To undertake any other reasonable tasks appropriate to the grading of the post and as required by the Team Manager.
- To assist in the event of a civil emergency in any way as instructed.

Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.

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