Enforcement Agent

6 days ago

London, United Kingdom CDER Group Full time

**About CDER Group**
- UK market leading technical debt collections & enforcement group
- No. 1 in Road User Charging: Highways England, Transport for London
- Large central government contracts: HMCTS, HMRC, DVLA, Environment Agency
- 5 centres of excellence: London, Stoke, Bolton, Darlington, Market Harborough
- 150+ Local Authority clients
- People and technology centric business
- Advanced unique business operating software platform

**Introduction**

CDER is looking for enthusiastic, experienced individuals to join our enforcement team.

Our certificated Enforcement Agents enforce warrants and liability orders for various local authorities and commercial clients. The certificated Enforcement Agent’s role is to take control of goods to cover the amount a debtor owes. The role reports to the Head of Enforcement and is based in the field.

If you are an existing Certificated Enforcement Agent, we will start issuing you work as soon as you have completed your CDER induction. In addition to generous commission rates, we will also pay you an additional commission payment for confirming that debtors have gone away (GANT). We are the only enforcement company in the industry to offer this reward. We will also provide you with continuous support, training and development throughout your career with CDER Group.

**Responsibilities**
- Attend addresses as indicated on the liability order/warrant of control and remove goods if payment is not made following company procedures and completing necessary documentation at all times or, discuss a suitable arrangement which complies with client and company guidelines
- Identify if a debtor is in a vulnerable category and if so make an appropriate payment arrangement
- Complete case reports upon request, using company standard report
- Add notes, photos and fees from each visit to the case management system correctly
- Be at the first address at the ‘prime collection time’ of 6am each day
- Comply with company and client policies and procedures
- Adhere to National Standards
- Ensure all company equipment including vehicles are maintained and report accidents, equipment problems etc according to company procedures
- Use Body Worn Video (BWV) and download footage daily via WIFI
- Participate in training and development as and when required
- Complete all Enforcement types at company request

**Personal qualities, experience and skills**
- Certificated Enforcement Agent by a county court
- Confident, self-motivated, trustworthy and organised
- Competent computer skills
- Good judge of character
- Being physically able to lift and remove goods
- Have an excellent knowledge of Enforcement Agent Laws
- Be able to work under pressure
- Excellent communication and negotiation skills
- Excellent people skills
- Excellent conflict management and conflict resolution skills
- Be able to work alone or as part of a small team

CDER Group are proud to be an Equal Opportunities Employer. We celebrate diversity and equal opportunities and are committed to creating an inclusive environment for all employees that represents a variety of backgrounds, perspectives and skills.

If you require any assistance or accommodation due to a disability, please contact the HR department

**Job Types**: Full-time, Part-time

**Salary**: Up to £60,000.00 per year

Supplemental pay types:

- Commission pay

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