Veterinary Receptionist

6 months ago

Manchester, United Kingdom Animal Trust Full time

**Join Animal Trust - Because every pet deserves a vet**

We are on a mission to provide affordable veterinary care for people’s pets, especially those who are finding it hard to manage financially. Even before the current cost of living crisis, we know that there are many pet owners who are in distress because they can see their beloved friend needs help and they simply can’t afford the fees.

**Founding Vision**

Owen Monie, our founding Vet, established the Animal Trust, because he passionately believes that no animal should suffer due to their owner’s financial hardship, which is why there are no consultation fees charged at any of our vet practices. There are no eligibility criteria, because we want to encourage people to bring their pets to us. Owners will only pay for any treatment at realistic prices, which are completely transparent and published on our website.

**A Caring Community**

The Animal Trust is the only Community Interest Veterinary Group in the U.K who prioritise their staff, patients and owners’ welfare, rather than profit. Any profits are fed directly back into the Trust to provide career development and maintain the highest standard of care at the lowest possible price for our pet owners. We invest in our surgeries across our network and have access to expertise including in-house CT scanner, advanced orthopaedics and hip replacement specialists.

**Why You Matter**

Our Receptionists are an important link between the clinical and non-clinical needs of our surgery’s operation. Supported by the management team onsite, you will help shape our primary aim of providing access for sick pets to access our services.

Assisting our clients with appointments, diary management and finance including debt and insurance will be the main duties of this role. Your supportive collaboration with the clinical teams will be paramount to ensure they have everything they need to provide compassionate care to those relying on our services.

**Areas of Responsibility**
- Welcoming clients and their pets for appointments and maintaining a compassionate and professional attitude at all times
- Answering telephone calls/queries from clients
- Handling medication prepared by the veterinary surgeon and handing to clients
- Working within a team (and at times alone) to ensure the surgery’s reception, waiting area and consultation rooms are maintained to a high standard of clinical cleanliness
- Dealing with stressed or upset clients and connecting them to the appropriate teams where required
- Taking payments, registering new clients and addressing client concerns
- Organisation and restocking of the practice where required
- Complying with all health and safety procedures
- Complying with data protection legislation to ensure client and patient confidentiality is maintained at all times

If you possess an impressive understanding of the pressures faced by medical teams, along with empathy, exceptional organization and effective communication skills, you might be the perfect fit for our team.

Experience of working on a medical or veterinary reception is desirable, but it is not essential, as we value passion, dedication, and a commitment to our cause. We are especially looking for people who have worked with clients in stressful situations. Taking your pet to the vet when they are sick is very difficult, and sometimes our clients have to say goodbye to a pet they consider to be a family member. Empathy, understanding and communicating is therefore especially important and we will probably ask you at your interview about times when you have had to face similar situations.

**Job Particulars**

Salary scale: £10.90/hour

35-hour contract

Location: Failsworth

**Job Types**: Full-time, Permanent

**Salary**: From £10.90 per hour

**Benefits**:

- Company pension
- Employee discount
- On-site parking

Ability to commute/relocate:

- Manchester: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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