Senior Front of House Staff

3 weeks ago


Durham, United Kingdom Lanchester Garden Centre, Full time

**We are currently recruiting Senior Front of House Waiting Staff (experience essential) for our Greenhouse Restaurant, for week day and weekend working between the hours of 8am and 6pm. This role will involve key holding duties and cash handling responsibilities.**

Immediate start. Competitive Rates of Pay. Full time position available.

**Responsibilities**
- Chasing up and key handling duties.
- Ensuring start of day and end of day standards are exceptional.
- Greet and escort customers to their tables giving them a warm and friendly welcome.
- Be confident to present menus and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies) ask them about their day etc. Offer menu recommendations upon request.
- Take accurate food and drinks orders, using a POS ordering software. Up-sell additional products when appropriate or suggest alternatives.
- Serve food and drink orders with a pleasant demeanour and ensure tables are cleared and re set accordingly. Previous experience in a similar role in a similar environment is essential. A good working knowledge of till systems is preferred but not essential as training will be provided.
- Till operation with bill payments etc
- Kitchen duties such as cleaning and polishing crockery/cutlery.
- Making hot drinks or serving from our cake counter.
- Follow all relevant health and safety regulations
- Provide excellent customer service to guests
- Ability to work under pressure and use initiative where needed.
- Have stamina and enthusiasm
- Excellent customer service skills
- Maintaining high standards of cleanliness
- Adhering to company policies
- Be able to carry out set tasks quickly and efficiently
- Have good communication skills
- Be able to work as part of a team.
- Good hygiene awareness and be able to manage consistently.
- Good organisation/communication skills and ability to work alongside others.

**Job Types**: Part-time, Full
- time

**Job Types**: Full-time, Permanent

**Salary**: £12.50 per hour

Expected hours: 37.5 per week

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- On-site parking
- Store discount

Schedule:

- Day shift
- Holidays
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Tips

Application question(s):

- Are you able to commute to work without relying on public transport?
- Have you had previous key holding or cash handling responsibility?

**Experience**:

- Hospitality: 2 years (required)

Work Location: In person

Application deadline: 20/04/2024
Reference ID: Experienced Front of House
Expected start date: 18/04/2024


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