Customer Engagement Officer

4 months ago


Leicester, United Kingdom PA Housing Full time

**A little bit about what we are looking for...**
Within this role, you will be working alongside the Digital Team to deliver increased adoption of PA Housing digital services. The role will require travel to PA Housing and external sites. You will be overseeing a range of activities to help support and deliver the aims of the ongoing PA Housing digital programmes. Activities will include engagement of both internal and external customers (face to face and via digital channels), creation and reporting of customer feedback/trends and leading on UAT of new functionality. Another key aspect of the role is to ensure that customers have the opportunity to be effectively involved in developing, shaping and monitoring digital services.

We are happy to offer hybrid working with this role; You will be required to be in the office for around 2/3 days per week with the rest being from home, however please bear in mind we may need you to be in the office more within your probation and training. It's important to us that you feel fully ready and confident in the role before working from home. Of course if you'd prefer to be in the office more, then that is completely fine with us too

**Your responsibilities...**

This encompasses a wide variety of activities including:

- Internal customer/colleague support and awareness of digital services
- External customer digital support, feedback and satisfaction
- Digital communication including Social media - External and Internal
- Marketing and Publicity materials
- Promotion of corporate identity
- Event management
- Represent PA Housing in front of suppliers
- Develop own learning to suggest innovation and new products / ways of working

Help ensure the continued improvement of digital services and help increase customer satisfaction, deliver value for money and support the Digital Team to deliver our Corporate aims.
- We recommend you read the full job description to get a really good understanding of what the role entails, you can find this as a downloadable attachment at the bottom of the advert._
- Awareness of current housing issues and tenant involvement initiatives
- Strong customer focus with strong customer involvement/interaction
- Well-developed time management skills. The ability to prioritise tasks and plan own workload to ensure deadlines are met
- Experience of the use of Social Media on multiple platforms
- Good knowledge of website design, with specific knowledge of Umbraco, Google Analytics and Hotjar
- Strong customer focus with strong customer involvement/interaction

**AGENCIES: We know where you are if we need your support so please do not contact us.



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