Product Specialist

3 months ago

Basingstoke, United Kingdom Matrix Full time

**Our passion and purpose at Matrix is to ‘Connect people to work’. The more people we connect to work, the better it is for society and our business.**

**Our tech, and over 350 awesome people, make that possible by bringing together organisations that need to recruit temporary or contingent staff and those that can find them the amazing people they need**

**THE ROLE**:
The Product Specialist is responsible for the processing of defined group of background checks across the business. They will have great attention to detail, developing a thorough knowledge of the screening products, processes and systems used within the business.

The Product Specialist will be part of a team and will need to work effectively with their colleagues to meet challenging deadlines through close collaboration.

This position reports to an Integrity Manager / Referencing Manager.

**Roles & Responsibilities**
- Follow the defined work processes as documented in the Standard Operating Procedures and utilise the systems provided
- Meet daily targets of case work to be completedRecord accurate and concise notes of all work completed
- Maintain a current knowledge of screening requirements and supporting documentation
- Participate fully in daily / weekly team meetings
- To uphold the standards required for compliance, data protection and internal controls
- Raise any service or process issues immediately with the Integrity Manager / Referencing Manager

**Skills and experience**
- Effective communication skills - written and verbal
- Good administration skills
- A friendly and professional demeanour
- Ability to manage time and workload effectively
- Strong customer service orientation
- Able to work as part of service delivery team
- Knowledge of Information Security and GDPR (General Data Protection Regulation) compliance
- Attention to detail and follow defined process
- Competent in using systems to process work

**Competencies**
- Customer service
- Teamwork
- Delivering at pace
- Flexibility
- Communication
- Process orientation

**Job Types**: Full-time, Fixed term contract

Pay: From £22,308.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Free parking
- Gym membership
- Life insurance
- On-site parking
- Paid volunteer time
- Referral programme
- Sick pay

Schedule:

- Monday to Friday
- Overtime
- Weekend availability

**Experience**:

- Customer Service: 1 year (required)

Work Location: Hybrid remote in Basingstoke

Reference ID: PSMSW

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