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Eap Support Executive

5 months ago

Belfast, United Kingdom Spectrum.Life Full time

Spectrum.Life is a **Mental Health**, **Wellbeing** and **Digital Health** Innovator, delivering solutions for the Corporate, Insurance and Education Sectors. We support 2,500+ companies in their health and wellness strategies - looking after the mental health and wellbeing needs of over 4,000,000 users.

We are a healthcare company first. We focus on clinical efficacy and outcomes as our prime responsibility. We do this by providing or enabling best-in-class services, delivered by fully accredited, experienced professionals through our in-house built technology.

Our mission is to save and change as many lives as possible. We do this by **Engaging and Empowering** members to **Transform** their health and wellbeing.

**ROLE BRIEF**

We are looking for an individual that is organised, proactive, reliable and experienced in delivering an exceptional standard of administration.

**RESPONSIBILITIES**:

- Working closely with the EAP Case Managers to serve and support clients using the Employee Assistance Programme (EAP)
- Optimising referrals for counselling by selecting most appropriate counsellor for client with reference to internal availability, location, cost etc
- Managing the referral's cases until close
- Making and managing to close referrals to relevant external specialist providers for clients
- Responsibility for client satisfaction reviews.
- Responsible for CRM system administration, including keeping information up to date and relevant
- Extracting and compiling reports for the business and our clients as and when needed
- Managing and supporting around service provider network
- Ensure that the administration delivery is aligned to the contractual obligations
- Any other reasonable requests by management
- General administration duties as required
- Supporting the other wellness divisions as and when required

**REQUIREMENTS**:

- Computing skills required: Microsoft Word, Excel, Outlook and ability to use a number of software packages and systems
- Excellent organisation and communication skills
- Flexibility in approach to work
- The ability to prioritise and multitask

**DESIRABLE**:

- At least two years' experience in an administration role
- Counselling back ground at any level - no accreditation necessary

**WHAT ARE THE BENEFITS OF WORKING AT SPECTRUM.LIFE**
- 6 months Fixed Term Contract
- Salary: £23000+10% bonus
- 25 days annual leave
- 24/7 EAP and a wide range of health and wellbeing supports