Product Onboarding Consultant

6 months ago

Warrington, United Kingdom Bellrock Property and Facilities Management Full time

**Product Onboarding Consultant**

At Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems, but with peace of mind, and we unlock that by being technology-led but people-driven. When your part of Bellrock, you’ll get everything you need to be your best at work - because our people are the heart of our business and we’re all about helping them to shine.

Part of the Bellrock Group - Concerto is a software company which provides Asset, Facilities Management and Project management software to both the public and private sector in the UK and beyond. The Concerto software platform is a recognised brand that helps organisations transform and streamline their asset and property management information and associated business processes. Concerto’s customers include HMRC, Capita, John Lewis and Waitrose, Her Majesty’s Prisons, Costa Coffee and many more. Due to the continued growth in our client base and interest in our product, Concerto has a vacancy for an additional Product Onboarding Consultant.

**How will you be the change?**:
We believe every role is essential to providing that peace of mind for our customers - whatever part of the business you’re in - every role plays a part in driving us further and everyone can be the change. That’s how we deliver value for our customers, and building systems that lead the way.

And as a Product Onboarding Consultant with Bellrock you’ll do it by
- Conduct demonstration and consulting sessions (on the phone and in-person) and document with meeting minutes
- Document and validate customer’s business requirements and map to Concerto functionality, using expert knowledge of the product to determine any gaps in existing functionality and produce a specification document clearly detailing the user’s requirements to a consistent standard
- Utilise industry knowledge and experience of CAFM/IWMS software to advise customers on best practise implementation approaches to achieve significant value from the product
- Plan, manage and communicate the progress of projects, achieving project milestones and maintaining momentum using our standardised model for Customer Onboarding
- Set and manage customer expectations regarding project scope and timeline, customer responsibilities, stakeholder roles and responsibilities, project governance (communication, change control, escalation), risk management and organisational readiness
- Present and manage sign-off of key milestones and deliverables, such as project kick-off, discovery, project plan, status report, change requests, Sandbox review, user acceptance testing.
- Attend internal project meetings and provide status on progress of activities and deliverables
- Provide customers with follow-up consulting and general assistance in areas of expertise, utilising Concerto domain knowledge specialist when necessar
- Be a “go-to” resource for specific functional areas for both internal and external users
- Document improvement suggestions and contribute to a product roadmap repository
- Contribute to internal knowledge share; review posted feedback on a continuous basis and respond to questions.
- Assist the Business Development Director with presales activities such as highlevel gap analysis and product demonstrations as directed from time to time.
- When necessary create specification documentation on behalf of clients where system customisation is required
- Assist the Project Manager in creation and review of project documentation, implementing and managing the project delivery plan, logging and managing risks and issues and managing project budgets

**What does it take?**

If you’re ready to be the energy that helps us build our business, share our success, and really own it as a Product Onboarding Consultant you’ll need
- Minimum of 3 years’ experience in property/asset related industry
- Minimum of 3 years’ experience delivering software implementation solutions
- Proven ability to translate client requests into written specifications
- Quick learner with a passion for software technologies and ability to understand
- Ability to map processes and have worked in a large process mapping project
- Understanding of organisational change management and worked within a large change management project
- Strong proficiency in Microsoft Office products
- Deep understanding of common software implementation methodologies
- Excellent customer relationship acumen
- Ability to absorb New Product / Service Knowledge
- Ability to engage with multiple projects & customers at the same time and manage priorities.
- Excellent organisation, communication and collaboration skills
- Ability to lead and facilitate customer workshops and sessions
- Commercial experience a plus as up-sell and cross sell opportunities will be present

**Desirable**
- Acted as project manager/budget controller for property related software projects
- Member of Institute of Workplac

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