Administrator

5 months ago


Horsham, United Kingdom WDR Limited Full time

**Administrator**

**Description**:
We are looking for an extremely organised and proactive self-starter who has proven experience in supporting the administration and coordination of training delivery.

As our Administrator, you will have responsibility for a range of activities, including enrolment and registration, distribution of materials, booking of training events, liaising with awarding bodies etc.

Responsibilities include but are not exclusive to:

- Coordination and governance of ongoing and prospective training courses.
- Stakeholder management of existing and potential clients.
- Administration of the Learning Management System (LMS), including event management, scheduling, registrations and learner queries.
- Ensure each client and learner receives all materials, guidance and support to promote good practice on all provisions.
- Assist with various pre and post training programme tasks, including evaluation and timely completion of record management in line with company procedure and training governance.
- Timely support in producing essential reports on agreed dates in accordance with Service Level Agreements for each client, including associated invoicing requirements.
- General administration including maintaining systems whilst upholding a highly professional and client focused service at all times.
- Supporting the Learning Services team to achieve success and delight customers at all times.
- Contribute to the on-going development of processes and procedures in the business.

There may be times when you will also be expected to carry out other reasonable management instructions or requests to suit business needs.

**Essential attributes are**:

- Attention to detail and a strong 'can-do' attitude
- Excellent customer service skills
- Proven experience working in a similar role, within a training environment.
- Able to form strong working relationships with the ability to work cross-functionally.
- Ability to work effectively using own initiative as well as part of a team.
- Ability to meet deadlines and timescales.
- Capable to work under pressure, prioritise workload and deliver results.
- Excellent IT skills to include Outlook, MS Word & Excel.
- Excellent verbal & written communication skills.

**Desirable attributes are**:

- Strong stakeholder engagement and interpersonal skills
- Ability to communicate effectively with internal customers and external agencies and providers.
- Experience of working with learning management systems.

**Salary**: Up to £24,000.00 per year

**Benefits**:

- Free parking
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Horsham: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

Reference ID: WDR_190623


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