![Conference Care](https://media.trabajo.org/img/noimg.jpg)
Events Consultant
1 month ago
**Job description**
**Minimum Requirements**:
- Minimum of 2 years Hospitality Experience (Desirable)
**Purpose**
- Manage all MICE/Reservation enquiries ad-hoc or contractual in a professional and efficient manner
- Maximise your own profitability
- Manage the clients’ expectations and help nurture and develop longstanding client relationships
- Support and help to deliver department objectives
- Liaise with all external suppliers and internal colleagues in a professional and positive manner
**How**
- Understand and deliver SLAs & KPIs - whether these are Conference Cares or client specific
- Ensure that all forms of communication with the client are professional and courteous
- Have a good working knowledge of the IT deployed within the business that aids event bookings, accommodation and suppliers.
- Highlight to your Team Manager/Senior Management if you become aware that a client relationship may be in jeopardy
- Understand the requirements and objectives of each enquiry you handle
- Increasing commission percentage as per targets
- Increasing enquiry conversions as per targets
- Delivering on the agreed enquiry objectives
- Upselling other Conference Care services and third party suppliers as per targets
- Highlight to your Team Manager/ Senior Management if you are aware there are difficulties converting and enquiry - examples, booking direct, competing against a competitor etc.
- Ensure communication is polite & courteous and in the format the client expects
- Enquiries are handle according to the SLAs & KPIs
- Regular communication with the sales team concerning client interaction both positive and negative
- Act in the best interests of the client and Conference Care at all times
- Understand, engage and embrace the department objectives
- Make departmental recommendations focused on efficiency, improved service
- Take ownership of your objectives and deliver
- Assist in the training of colleagues when you are deemed able
- Ensure communication with suppliers & internal colleagues is polite, respectful, courteous and in a manner that you would expect in return.
- Engage with all venue/group presentation
- To represent Conference Care in a professional manner at all times including site visits, fam trips, office visits and agent rate accommodation bookings
- Help work colleagues that are needing additional support and help
- Minimum of 50 venue visits per year
Full-time hours: 37.5 per week
**Conference Care provided the following inclusive hiring information**:
We are an equal opportunity employer and consider all qualified applicants equally without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status or disability status.
**Job Types**: Full-time, Permanent
**Salary**: £26,000.00 per year
**Benefits**:
- Additional leave
- Company events
- Company pension
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Hinckley: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Hospitality: 2 years (preferred)
Work Location: In person
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