Complaints Administrator

An exciting opportunity has arisen to join a motivated, dynamic 'Putting Things Right' Team.

Are you a caring, compassionate, professional person who wishes to make a real difference? If you have excellent interpersonal skills, are flexible, approachable and a team player this could be the role for you.
- Directorate management teams in the management of concerns.
- Input all concerns onto Datix, identifying grade / category / theme and to ensure that all complaints are acknowledged both verbally and by letter.
- Deal with concerns of a highly sensitive nature, communications needs to be empathetic and appropriate.
- Ensure all databases relating to concerns are managed and updated.
- Format correspondence, reports and other documents.
- To collate data and run reports on behalf of the wider team in relation to concerns as required.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Aneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. This includes the Grange University Hospital which provides specialist and critical care and is the newest addition to the clinical futures strategy opening in November 2020. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.

To provide comprehensive, professional and confidential service to ensure that all concerns are managed in accordance with NHS complaints legislation. The role will also involve provision of administrative support for the Division. The role entails frequent contact with patients, members of the public and senior personnel within and external to the organisation

Please see job description and person specification attached. Please click now to apply.