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Customer Service Apprentice

2 months ago

Swindon, United Kingdom Great Western Hospitals NHS Foundation Trust Full time

Are you an enthusiastic, motivated person looking to start a career in Customer Service / Administration?

Would you like to join a small but very busy Admin Team working as a Receptionist while undertaking a Customer Service Level 2 Apprenticeship?

Your primary role will be to work with our existing admin team. Booking appointments sending out appointment letters; assist with stock ordering; general photocopying using our patient information systems to add patient information and supporting the nursing team.

Full training will be given for this varied role where there is much to learn. Experience in using computer software would be desirable, however training on in house systems will be provided.

You will be employed on a 18 month fixed term contract on 37.5 hours per week (Monday to Friday - 9am - 5pm). This post is to assist 4 areas, Dove/Day therapy unit/Coate water unit and Medical day unit based on our Great western hospital site.

Ability to work in a team environment is essential. A confident approach and the ability to use your own judgement are required in dealing with patients on the telephone and face to face, so any customer facing experience would be advantageous. This could be from a paid job or voluntary experience.

Working in an Administration Teams to efficiently undertake basic administration and clerical duties which may include the following duties as directed:
To maintain strict confidentiality at all times and handle sensitive information in a mature manner

Data input, data extraction, photocopying, filing and typing duties as directed. To accurately enter data into our software system as appropriate and maintain filing systems in line with organisational Policies and Procedures.

To liaise with other teams/departments regarding patient treatment information.

An Apprenticeship is a fantastic opportunity for you to explore the NHS and to begin a journey which will provide an exciting and fulfilling career pathway. As a trust, our people’s strategy encourages development, confidence and ability to succeed in a workforce designed to deliver personalised and integrated services for local people.

We have a dedicated team based in the Academy, which is the Trust’s learning and development centre who will support you in your Apprenticeship programme. They will work very closely with you, your manager and Apprenticeship provider to support learning objectives and workplace goals.

You will also be entitled to Annual Leave holiday inclusive of public holidays. As an apprentice with Great Western Hospital, you will also have the opportunity of a free Swindon Bus pass for the duration of your apprenticeship or equivalent monetary value towards a Stagecoach pass.

To support the teams to maintain accurate, timely and legible records, to obtain and retrieve records as requested.

To answer/deal with queries, both face to face and via the telephone, take messages and pass them on to the relevant member of staff in an appropriate and timely manner. To respond to face to face and telephone enquiries in a friendly, courteous and professional manner, recording any messages efficiently and passing them to the relevant member of staff in an appropriate and timely manner.

To provide appropriate reception cover and provide excellent customer care to our visitors;
meeting and greeting as required. To liaise and interact with other users and colleagues as and when required in a professional manner.

Attend and take part in team meetings and regular reviews with line manager etc. Attend meetings and participate in relevant training programmes as requested by the organisation.

To engage with the customer service apprenticeship programme and complete assingments to deadline.

Further responsibilities can be found on the attached JD.