Housing Support Assistant Night Shifts

3 days ago

High Wycombe, United Kingdom 4Recruitment Services Full time

4Recruitment Services are seekingaHousing SupportAssistantto assist in the provision of a housing and support service for our client based in High Wycombe.

The post is to work in a supported accommodationwhere they provide support to single homeless aged between 18 - 60 years.

The role involves 121 support of individual customers, as well as admin and reception cover.

**The working hours are night shifts, 4 nights on & 4 nights off**

**DUTIES AND RESPONSIBILITIES INCLUDE**:

- Act as an initial point of reference on the phone, or in a reception area as required.
- Assist in the provision of a comprehensive housing management and support service, including working with tenancy agreements and collecting rents and charges.
- Carry out day to day office administrative functions to ensure that all records and files are maintained and held securely and that the confidentiality of information is upheld.
- Have an awareness of the clients support needs, working, under direction, supporting clients to help them achieve their agreed outcomes.
- Contribute to the formulation and delivery of person centred support plans.
- Assisting clients with day-to-day support and tenancy issues.
- Using IT systems appropriately including adding updates to the Support Database.
- Advises management promptly of any signs of problems or concerns about a client.
- Recognises signs of distress in clients and identifies ways to reduce this.
- To correspond and liaise as necessary with external agencies on behalf of clients.
- Report repairs and maintenance needs behalf of the client following agreed procedures.
- Work in line with, monitor and report any discrepancies in health and safety standards within schemes.
- Address and report any issues of anti-social behaviour to a senior staff member.
- Ensure culture and diversity issues for the clients are considered at all times, and report any forms of discrimination.
- Promote and encourage a high level of client involvement, consultation and communication.
- To clean and prepare rooms as appropriate.
- To participate in a shift rota system that includes weekend working.

**ESSENTIAL REQUIREMENTS**:

- Experience of working with vulnerable client groups.
- Experience of housing management and/or social care environment.
- Ability to resolve the conflict, complaint and being proactive.
- Computer skills upper intermediate is necessary. Spreadsheets, PowerPoint, Access, Microsoft word are essential
- The role will need more than admin skills as role holder will have daily contact with residents that have complex needs
- Good communications skills are highly required.
- Enhanced DBS Check

**What we offer**:

- 24 hour one on one specialist consultant based within your geographical area
- 4Recruitment Services Employee Benefits Programme
- Our own dedicated payroll support ensuring you get the full benefits of your payment

**Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.

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