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Front of House Team Member

4 months ago

Stone, United Kingdom Aston Marina Ltd Full time

The award winning restaurant is set within a stunning marina location and is part of a thriving wedding and events business.
- **Competitive hourly rate with regular review stages enabling the potential to earn up to 12% above minimum wage**:

- **time and a half paid for hours past midnight**:

- **career progression and employee benefits also available with this position**:

- **free food when on shift**:

- **range of extensive employee benifits**

**Must be of school leaver age (minimum of 16 years of age / completing GCSE's this year)**

Salary Bracket: Competitive depending on previous skills and experience.

Day to day tasks will include but not be limited to:
- Continually providing excellent, professional, knowledgeable and friendly customer service.
- Table service - taking orders, serving food and drinks.
- Bar work - serving cocktails, coffees and all drinks.
- Maintaining excellent presentation of all aspects of the restaurant, bar and outside seating areas.
- Maintain good product knowledge, being able to respond to enquiries about food and beverage menus.
- Accurate administration, taking bookings and seating tables.
- Accurately take orders and prepare bills - excellent attention to detail and communication with front of house and kitchen team.
- Accurate use of the EPOS (till) system.
- Accurate use of Res Diary online booking system.
- Excellent communication skills to deal with customer feedback, suggestions and complaints. Report all matters to line manager.
- Be aware of the table and upselling opportunities.
- Ensure cleaning and hygiene standards are maintained at all times.
- Adhere to legislation on licensing, trade, weights and measures. Challenge 25.
- Ensure cash handling procedures are adhered to at all times.
- Carry out general cleaning duties on a daily basis, eg. Emptying bins, sweeping and mopping floors, ensuring toilets are well kept etc.
- Discuss all dietary requirements from customers with line manager and chef in charge.
- Act without prejudice or discrimination towards all staff and visitors.
- Arrive at work ready for your shift 5 minutes early, well presented and in the correct uniform.

**Person Specification**

The key attributes we are looking for in our front of house team is:

- A desire and pride to excel in everything you do
- Flexible working availability; days, evenings, weekends
- Ambition, driven by 100% customer satisfaction
- The motivation to work hard and enjoy being busy in a fast paced environment
- Ensure all business development opportunities are passed on your line manager
- Maintain excellent relationships with customers and employees
- Learn about new local products and suppliers
- Complete all documentation to specific standards using corporate templates and in
- house procedures

This is a description of your duties and responsibilities at the present time, however, this is not an exhaustive list and other duties may be required in line with the current and future needs of the business.

**Up to £10.60ph dependant on experience, plus tips and extensive employee benefits**

**Job Types**: Part-time, Permanent

**Salary**: Up to £10.60 per hour

**Benefits**:

- Additional leave
- Discounted or free food
- Employee discount
- On-site parking
- Referral programme

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Overtime
- Weekend availability
- Weekends only

Supplemental pay types:

- Tips

Ability to commute/relocate:

- Stone, ST15 8QU: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Food preparation: 1 year (preferred)
- customer Service: 1 year (preferred)

Work Location: In person