Debt Recovery Supervisor

Supervise and lead a team of Debt Collectors across a range of debts, providing guidance, training and effective monthly performance reviews along with probationary reviews, ensuring appropriate SMART objectives and succession planning are in place.
- Monitoring team compliance and ensuring quality is maintained, whilst sustaining accurate and timely system updates.
- Working off own initiative to problem solve, develop and implement strategies to maximize collections, ensuring collection targets and objectives are achieved, whilst feeding back to management.
- Collaborate with senior stakeholders to resolve complex collection issues whilst providing exceptional customer service.
- Creation of a clear and transparent reporting pack.
- Understand and proactively control of teams bad debt provision.
- Manage own ledger by way of example.
- Working with internal and external stakeholders to ensure processes are performed in accordance with performance and quality standards.
- Representing DACB CSG in Client facing meetings.

**Who you are**
- Minimum of 3 years of Supervisory experience in a high volume, fast paced environment.
- Highly experienced in all areas of debt collection.
- Proven track record of meeting or exceeding collections targets and performance metrics.
- Experience and understanding of financial processes and systems to be able to lead the team through a time of rapid change and modernisation.
- Preferable ICM Qualified or working towards.
- Ability to work under pressure, prioritise workload and meet deadlines within conflicting demands.
- Able to work on own initiative with a pro-active and flexible approach.
- High attention to detail along with excellent communication and numeracy skills.
- A good knowledge of Microsoft Office packages especially Excel and Word, pivot tables, vlookup etc.
- Analyse, interpret, and report on team performance being able to analyse cause and effect and be able to implement changes to achieve company objectives.
- Demonstrates alignment with the Firm’s Cultural Principles (Clear, Creative, Determined and Supportive).

**About DAC Beachcroft**

**What you need to know about applying