Part Time
3 weeks ago
**Customer Care Executive - Travel industry**
**Part time - Hybrid role - Based in Woking 1 day per week - WFH 2 days per week**
**Within the hours of Monday to Saturday 0900 - 1730**
**Salary: £23,000 pro rata (c£11.80 per hour)**
A member of the Institute of Customer Service, this exciting business supports companies in the travel industry - so a passion for travel would help - employees arerecruited and recognised and rewarded against company values - a proper meritocracy - your performance will be regularly reviewed - you should relish the opportunity of providing world-class customer service (professional, timely and easy to do business with at all times).
**The role**
Providing daily support to customers - You will administer all booking documentation to company standards, meet customer needs and be able to meet deadlines and work within SLAs.
**Main Tasks**
- Administering customer documentation
- Taking customer telephone calls
- Action booking amendments and cancellations
- Keeping to the Service Level Agreements (SLAs)
- Taking customer payments
- Update all information accurately into the database
- Keeping, maintaining and reporting daily logs to send to line manager
- Taking customer balance payments
- Amendments to existing bookings
**Competencies (skills, behaviours & attitude)**
- Travel industry experience preferred but not essential
- Very strong written and spoken communication abilities
- Efficient, organised and diligent, able to prioritise workload.
- High attention to detail.
- Time management and organisational skills
- Passion for delivering excellent support & service
- Confident in having sensitive or potentially difficult conversations.
- Ability to liaise with colleagues across all levels
- Ability to manage workload effectively
- Self-motivated and a strong team player.
**Contact with Others**
You will have contact with every department and person in the office, specifically providing support to your line manager and internal team.
**Competencies (skills, behaviour & attitudes)**
**Job Types**: Part-time, Permanent
Part-time hours: 22.5 per week
**Salary**: £10.00-£12.00 per hour
**Benefits**:
- Company car
- Company pension
- Referral programme
- Sick pay
Schedule:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Woking: reliably commute or plan to relocate before starting work (required)
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (required)
Work Location: One location
Reference ID: AFR150
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