Motor Claims Handler

**Job description**

We are a rapidly expanding Motor Claims organisation providing full 24hr FNOL & Claims Assistance to Insurance Brokers all over the UK. Formed through 30 years of motor claims experience, they provide a fresh look at motor claims to deliver the best customer journey for Insurance Brokers & Insurer Clients in the event of making a claim.

Our technology-focused and forward-thinking approach is disrupting the sector and generating rapid expansion. Working with a large selection of Insurers and Suppliers we offer a bespoke service which is delivered each and every time, to ensure a far more superior process and client satisfaction.

Culture is vitally important with 25 days holiday, regular staff rewards and incentives plus open and transparent lines of communication, all employees can be assured their opinions matter and their work is appreciated, everyone is actively encouraged to progress within the organisation as it continues to grow.

The role's focus is to ensure exceptional contact centre services for clients, which are trusted and valued and provide fair treatment and consistent outcomes across all touchpoints. You will be accountable for participating in a professional and successful operating culture by meeting the needs of clients and suppliers and the continuous search for ways to improve the customer experience.

**Main responsibilities**
- Accepting new cases and acknowledging receipt to our Business Partners & Supply Chain
- Dealing with all aspects of client and customer contact (from initial contact until either refusal or off-hire)
- Assessing claims and making decisions on liability
- Approving/refusing claims for Credit Hire / Credit Repair
- Obtaining all supportive documentation from the client and checking that all is in order
- Managing claims through the ‘on-hire’ process in accordance with GTA protocols
- Keeping all parties involved updated on a regular basis
- Handling customer claims for loss of earnings
- Identifying customer requirements for additional services
- Maintaining up-to-date records on the case management system
- Dealing with general telephone enquiries
- Undertaking customer surveys and obtaining customer feedback
- Assisting with customer queries and complaints in line with company policy
- Excellent communication and interpersonal skills
- Ideally have an insurance Claims background
- Great telephone manners
- Good geographical knowledge of the UK
- Organisational skills

**Package description**
- 25 days annual leave, plus bank holidays
- Pension
- Regular Staff Incentives and Rewards
- Dress Down Friday
- Full training programme provided

**Start Date**:Various start dates available including immediate

**Job Types**: Permanent, Full-time

**Salary**: £20,000.00-£24,000.00 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

Application deadline: 19/11/2023
Reference ID: Claims Handler