Helpdesk Administrator

Bouygues Energies & Services currently has an exciting opportunity for a full-time Helpdesk Administrator to join our Facilities Management team at West Middlesex University Hospital in Isleworth. **This is a permanent position working 40 hours per week from 06:00 to 15:00, Monday to Friday.**

**The role**:

- Reporting to the Helpdesk Supervisor
- To provide a professional Helpdesk service to the Hospital and Bouygues E&S contracts
- To receive calls in hours and out of hours with professional manner
- To support the planned maintenance programme by printing off job dockets and returning to the system when complete
- To provide a professional approach towards customers and their needs
- To provide administration support to the department
- Working 40 hours per week from 06:00 to 15:00, Monday to Friday with a one hour unpaid break

**The person**:

- Must have experience of providing excellent customer service ideally on a helpdesk
- Excellent communication skills, both oral and written
- Able to work as part of a team and autonomously
- Must have good IT skills (able to use Microsoft Office and management systems)
- Well organised and able to prioritise workload
- Ability to multi-task in a busy work environment
- Knowledge of a CAFM system (Maximo) desirable

**Our excellent benefits package includes**:

- Generous holiday allowance
- Company share scheme
- 2 paid volunteering days a year
- Cycle to work scheme
- Season ticket loan
- Employee assistance programme

**Why Bouygues E&S Solutions?**

Bouygues Energies & Services Solutions is an international business operating in over 25 countries and employing over 13,500 people. The company is part of the Bouygues Group - a global brand employing over 130,000 people in 80 countries within the construction, engineering, civil works, energy services, telecommunications, and media sectors.

In the UK, Bouygues Energies & Services is a leading provider of facilities management (FM), energy services, highways, and complex engineering solutions across the public and private sectors.

We place a strong emphasis on continual development, both professional and interpersonal. Currently over 2% of the Company’s payroll is spent on Learning and Development activities. We have our own international and local training centres, delivering technical and management courses.

**Bouygues Construction UK was awarded the Top Employers United Kingdom and Top Employers Europe certification. We are also proud to have been awarded Investors in People Gold, which demonstrates our commitment to our people.**

**Be Yourself**

Here at Bouygues we value the creativity and innovation that our diverse workforce brings, encouraging people from all backgrounds, particularly those from underrepresented communities to apply. By joining us, you will be inspired to bring your full self to the workplace, speak up and share your unique ideas. You will also have an opportunity to join our employee led diversity & inclusion communities such as WeLink (women network), Encompass (LGBTQ+), Kaleidoscope (BAME), Disability and Wellness peer support network, Parents and Carers network.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Gym membership
- On-site parking
- Referral programme
- Sick pay

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- helpdesk or call centre: 1 year (required)

Work Location: One location

Reference ID: AMB/WMUH