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Supervisor

7 months ago

Liverpool, United Kingdom Queen of Hope Street Full time

Overview:
We are seeking a full time Supervisor at the Queen of Hope Street, we are a modern pub specialising in cask and whiskey located on the corner of hope street. Due to internal promotion we want an enthusiastic and experienced supervisor to join our team. the hours offer a variety of day and evening shifts with casual dress and company discount in our sister venues (Love and Rockets, the Vines, papillon etc).

**Responsibilities**:

- full implementation of company values, training programmes and standards, with the confidence to run their own shift and help train staff.
- Assisting the General Manager and Duty Manager with the day to day running of the venue.
- End of night procedures : cashing up, securing the venue, investigate discrepancies, and produce effective handovers to other managers and supervisors.
- Constant management of trail and other back of house procedures
- Always run the venue to the highest standard with regards to sound /lighting levels, sports, venue presentation and guest experience.
- Organise and implement regular deep cleaning
- Maintain high standards and freshness of all products with particular attention given to cask and draught management
- Cellar management : maintaining cask rotation procedures / managing stock levels
- Reporting any lateness/ disciplinary issues to the general manager following the correct procedures.
- ordering of stock / top up orders where needed.
- Ordering of citrus, fruit, stock, consumables where needed.
- Food safety management - date labelling, temperature control, proper storage, diligent management of all food procedures.
- line cleaning procedures and stock control - cellar cleanliness, stock organisation and managing deliveries
- help to resolve and report any venues issues for example maintenance concerns, draught issues, cellar concerns, missing stock / wrong orders and end of night report problems.

Qualifications:

- Previous experience in a supervisory role within the hospitality industry is required
- Strong leadership skills with the ability to motivate and inspire a team
- Excellent communication and interpersonal skills
- Experience with cellar management and Line cleans is desirable
- Experience with cocktails /cask ales and maintenance of them desirable however full training will be provided

**Benefits**:

- 30% company wide discount which can be used in our sister venues (love and rockets / metro cola / papillon/ red lion etc etc)
- Casual Dress
- No Late nights we close at 2am
- a mixture of Day/Mid/Night shifts.

Pay: £12.50 per hour

Expected hours: No less than 48 per week

**Benefits**:

- Casual dress
- Company pension
- Discounted or free food
- Employee discount
- Store discount

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Tips

**Experience**:

- Supervising experience: 1 year (preferred)
- Bar management: 1 year (preferred)
- Hospitality: 1 year (required)
- Customer service: 1 year (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person