Venue Management

2 weeks ago


Birmingham, United Kingdom Custard Factory Full time

As an Assistant Operations Manager within our veneus you will be responsible for orginasing and excecuting alongside operations and sales a range of aspirational events, ensuring exceptional customer service and customer journey.

Conferencing, Events, Venue Management

To lead and drive the team on a daily basis, maximising productivity whilst ensuring company policies and procedures are met.

A real passion for excellence, standards and service.
- Experience in a fast paced coorporate event based environment desirable
- To generate a culture of high quality standards for relationship building, customer service, standards and guest experience
- Focus on a consistently executed bespoke approach for each event, with excellent attention to detail
- Experience managing and leading weddings including the wedding breakfast
- Versatile and positive in developing and managing customer relationships with a high standard of communication
- To fully understand the needs of the customer and strive to meet or exceed those expectations at all times
- Manage the bars within the venues including stock reporting
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Confident and personable
- Strong skills in time management, organisation and coordination
- Ability to manage multiple projects, meet deadlines, and work effectively under time and resource constraints
- Demonstrated previous experience working in a Sales environment
- Have fantastic attention to detail
- Demonstrated previous experience working in an events planning role, ideally in a large hotel or fast paced events business
- Experience managing food & beverage is essential
- To be forward thinking and offer solutions
- To bring ideas to the table on how we can improve our service
- To invest and develop your team

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£28,000.00 per year

**Benefits**:

- Company events
- Discounted or free food
- Free parking
- On-site parking
- Private medical insurance

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Weekend availability
- Weekends only

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Birmingham: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Event Management: 6 years (preferred)

Work Location: One location

Reference ID: Assistant Operations Manager (Events & Conferencing)


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