Service and Invoicing Administrator

Job Title: Service and Invoicing Administrator

Channel Commercials hold the DAF Truck and MAXUS Light Commercial Vehicle franchises, selling new and used trucks and vans. We are proud to be both Heavy and Light Commercial Vehicle Specialists. We are able to supply the correct vehicle to suit our customers needs for today and in the future. With our expertise in vehicle repair and maintenance, we offer a full parts and service back up for all makes of vehicle.

**Key responsibilities include**:

- Dealing with customer enquiries and queries by telephone and face to face.
- Inputting timesheets
- Liaising with internal staff to resolve queries.
- Processing of sublet invoices
- Developing and maintaining strong customer relationships with new and existing clients
- Raising retail and internal invoices when required.
- Dealing with customers regarding repairs, pricing, queries and lead times when required.
- Input of CVC service/maintenance claims when required.
- General service administration tasks

**Essential Qualities include:

- **
- Experience of dealing with customers both on the telephone and face to face
- Administration skills
- A basic understanding of vehicle terminology
- Excellent communication skills including face to face and telephone
- Confidence and ability to liaise with all levels of people including customers, other staff, managers and Directors
- Ability to manage conflicting demands
- Ability to manage a lot of information at once and work well under pressure
- Problem solving skills
- Excellent organisational and planning/scheduling skills
- High levels of accuracy and attention to detail
- Ability to build a rapport with customers and handle difficult situations
- Literacy and numeracy skills
- Ability to challenge
- Confident with a drive to get things done

**Desirable Qualities include:

- **
- GCSEs (or equivalent) in Maths and English at Grade C/4 or above
- Experience/knowledge of Kerridge (although full training will be given)
- Experience of working in a busy environment

We offer a competitive salary and benefits package, including:

- 22 days holiday plus bank holidays
- Company Pension Scheme
- Life Assurance
- Employee Assistance Programme (EAP)

**Salary**: £26,000.00-£28,000.00 per year

**Benefits**:

- Company pension
- Life insurance
- On-site parking
- Sick pay

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person

Reference ID: PE01