Dynamics Functional Consultant

1 month ago

Manchester, United Kingdom Calisen Full time

**Dynamics Functional Consultant - Permanent - Hybrid (2 days Manchester)**

We have an exciting opportunity for a **Dynamics Functional Consultant **to join our team, supporting our Dynamics implementation with a focus on Field Service. This is a permanent, full-time role working 37.5 hours per week, Monday - Friday on a hybrid basis - 2 days a week in our Manchester office.

The salary is £45,000- £55,000 per annum, depending upon experience, plus company bonus.

The Dynamics Functional Consultant will contribute to the company’s business objectives by:

- Working collaboratively on a range of projects delivering Dynamics solutions across the Group, including Business Central, Field Service, Customer Engagement and Power Platform
- Working closely with a range of internal and external stakeholders to ensure solutions meet business requirements.
- Understanding business processes and how D365 can improve them.
- Providing support to users of BAU solutions

**Key Responsibilities**
- Work closely with business SMEs, BAs and Product Owners to understand business requirements / processes and recommend solutions.
- Contribute to the development and refinement of Epics, Features and User Stories in the Product backlog.
- Collaborate with 3rd party IT service providers to develop, configure and customise Dynamics 365 solutions.
- Work with colleagues to support the implementation of new solutions, including contributing to UAT, creating / delivering training material and providing post go-live support.
- Have an in depth understanding of customizations made by the company to ‘out of the box’ Dynamics solutions.
- Lead investigation into bugs / issues and deliver appropriate fixes.
- Collaborate with colleagues to manage the assessment, testing and implementation of regular solution upgrades.
- Provide 2nd line support to users of Microsoft Dynamics solutions and work with external partners to manage 3rd line support arrangements.
- Collaborate with business operations teams and technical staff to build strong relationships to drive efficiencies, reduce business risk and improve outcomes for our customers.
- Develop understanding of the current and future technology landscape.
- Ensure company quality standards are adhered to.
- Understand and ensure data protection and standards are adhered to.
- Review external documentation (External clients or Industry) and provide information and solutions that fully meet the expectations of our business and our customers.

**Person Specification**

**Qualifications**
- Degree or relevant professional qualification.

**Experience**
- 3 years in Functional Consultant role
- Experience of Dynamics 365, ideally Field Service, Business Central and Customer Engagement
- Holds relevant Microsoft Certifications
- Use of Microsoft Dev Ops.
- Working in Agile methodologies
- Previous experience in a Support environment
- Experience of Dynamics 365 HR
- Working within the energy industry.

**Skills / Competencies**
- Break down business requirements functional components.
- Ability to deliver business solutions for programmes/projects, balancing time, cost, and quality.
- Excellent analytical, critical thinking and problem-solving skills
- Ability to operate and within varied project methodologies.
- Good communication and interpersonal skills.
- Work as part of a team and on own initiative.
- Adept in Microsoft Office products: Word, Excel, PowerPoint & Visio.
- Proven ability working with data that underpins business processes, while always preserving data integrity.

**Why work for Calisen?**
- 25 Days holiday (incremental to 30 days with yearly service) + Bank holidays
- Birthday off
- Competitive Scottish Widows pension scheme
- Vitality Private Health Insurance
- Vitality Rewards: Gym membership, cinema, nutritional advice, health checks, travel & more
- Private Medical Insurance
- Critical Illness Cover
- Life Assurance 4 x annual salary
- Business Travel Insurance
- Company Sick Pay
- Enhanced Maternity Pay
- Charity Day
- Employee Assistance Programme
- Employee Wellbeing Strategy including Team/Company Away Days, Charity Partnerships, and Company social activities.
- Career Development
- Company Travel Management Platform
- Discretionary Bonus

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