Link Workers

4 months ago

Newcastle upon Tyne, United Kingdom Ways to Wellness Full time

Job purpose/summary Social prescribing empowers people to take control of their health and wellbeing. Link workers provide non-medical support that focuses on what matters to me and take a holistic approach to an individuals health and wellbeing, connecting people to community groups and statutory services for practical and emotional support. We are looking for 2 enthusiastic and motivated link workers to join our team supporting people ages 18-74 across Newcastle to manage their long-term conditions. Providing personalised, practical support to individuals will enable them to make decisions that will improve their health and wellbeing outcomes.

The project provides an essential link between the health and social care needs of patients, and community assets that can improve their wellbeing. Support is designed to be flexible, to provide continuity and encourage healthy behaviour change. The roles will require managing and prioritising your own caseload, in accordance with the needs, priorities and any urgent support required by individuals on the caseload. It is vital that you have a strong awareness and understanding of when it is appropriate or necessary to refer people back to health care professionals, when the persons needs are beyond the scope of the link worker role.

The post holders will support patients across the Newcastle primary care network and liaise with a variety of partners, community and voluntary organisations across this area. Excellent communication skills and local knowledge will be needed. A willingness to undertake mandatory and role specific training within a specified timescale will also be essential. We offer a comprehensive training package which will allow you to develop your skills as a Link Worker.

Main Duties Work as part of a multi-disciplinary team to develop person-centred, community based personalised care and support plans for clients. Help people identify wider issues that impact on their health and wellbeing such as loneliness, self-care, low income, housing and caring responsibilities, and link them to appropriate services and support. Promote social prescribing, its role in self-management, and the wider determinants of health. Work unsupervised in a manner that promotes excellent care and experience, while recognising professional and organisational requirements and boundaries.

Be professional with people, colleagues, volunteers and professionals at all times. Have an understanding of the evidence base around self-management support and person-centred care. Adopt our quality improvement methodology and seek to continuously improve our systems for the value of our clients. Provide personalised support Act as an advocate for the patient, guiding them through the complex journey with a multi-faceted approach that results in appropriate use of scheduled and unscheduled care services.

Deliver support face to face, over the phone or online at a location agreed with the patient including home visits where appropriate. Be familiar and up-to date with the wider offer from local or national health, social care and voluntary sector organisations, as relevant to people. Where appropriate, physically introduce people to community groups, activities and statutory services, ensuring they are comfortable. Follow up to ensure they are happy, able to engage, included and receiving good support.

Seek advice and support from clinical staff to discuss patient-related concerns (e.g. safeguarding, medical or medication-related queries, complex mental health issues), referring the patient back to a suitable health professional if required. Support community groups and the wider team Develop robust and active relationships with care teams in primary care and connect well with other partners. Encourage patients, their families and carers, who have been connected to community support through social prescribing, to volunteer and give their time freely to others, providing peer support, building their skills and confidence, and strengthening community resilience.

Where appropriate, ensure strong links with other Link Workers in the area. Demonstrate effective, professional and respectful communication within the team and organisation. Data capture and clinical governance Ensure accurate reporting and data collection, where appropriate. Encourage individuals, families and carers to provide feedback and to share their stories about the impact of social prescribing on their lives.

Ensure regular review of risks and issues that could impact on individual care and wider service delivery. Provide appropriate feedback to clinicians about the people they referred, where required. Follow agreed and set processes to record data and demonstrate clear outcomes and impact in line with funding requirements. Adhere to GDPR and Data Protection requirements at all times.

Professional development Work with your line manager to undertake continual personal and professional development, taking an active p

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