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Complaints Officer

3 months ago

Guildford, United Kingdom Business Insurance Solutions Ltd (Van Compare and Business Compare) Full time

Here at Business insurance solutions Ltd, we trade as VanCompare Direct, VanLine Direct and Business Compare.

Our business has gone from strength to strength and is now a well known household name within the commercial vehicle market.

We are looking to expand our Customer experience team & have someone assist the Complaints Director in his day to day role dealing with all Customer complaints. We are looking for people with a good, solid work ethic who can be relied upon to treat our customers with utmost care whilst providing fantastic customer service & have the ability to turn a unhappy customer into a happy one.

All training is to be conducted onsite in the Guildford office which will also be your place of work. We occupy a newly furnished, tech heavy office which is conveniently located opposite Guildford Train Station.

Duties will include but are not limited to:

- Dealing with any and all dissatisfied customers
- Providing solutions to problems
- improving service across the business using complaint feedback

Hours

9am until 6pm Mon-Friday

Lots of room for professional progression and development.

**Job Types**: Full-time, Permanent

**Salary**: Up to £25,000.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- Referral programme

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus

COVID-19 considerations:
Covid tests

Work Location: In person

Reference ID: Insurance