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Complaints Officer
3 months ago
Here at Business insurance solutions Ltd, we trade as VanCompare Direct, VanLine Direct and Business Compare.
Our business has gone from strength to strength and is now a well known household name within the commercial vehicle market.
We are looking to expand our Customer experience team & have someone assist the Complaints Director in his day to day role dealing with all Customer complaints. We are looking for people with a good, solid work ethic who can be relied upon to treat our customers with utmost care whilst providing fantastic customer service & have the ability to turn a unhappy customer into a happy one.
All training is to be conducted onsite in the Guildford office which will also be your place of work. We occupy a newly furnished, tech heavy office which is conveniently located opposite Guildford Train Station.
Duties will include but are not limited to:
- Dealing with any and all dissatisfied customers
- Providing solutions to problems
- improving service across the business using complaint feedback
Hours
9am until 6pm Mon-Friday
Lots of room for professional progression and development.
**Job Types**: Full-time, Permanent
**Salary**: Up to £25,000.00 per year
**Benefits**:
- Company events
- Company pension
- Employee discount
- Referral programme
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus scheme
- Commission pay
- Performance bonus
COVID-19 considerations:
Covid tests
Work Location: In person
Reference ID: Insurance