Change and Services Management Consultant

7 days ago

Surbiton, United Kingdom Lidl GB Full time

£47,300 up to £59,400* per annum - This isn’t 9-5. This is making the most of every day.

An exciting opportunity has arisen for a Consultant to join the IT Service Management team. Working as part of the Service Management Team, you will develop and maintain the Service Management framework with a focus on managing service-related processesincluding managing the Change, Configuration & Asset Management, Problem Management, Service Transition and Knowledge Management processes in Lidl GB.

We have a hybrid working model for Head Office roles, with only 3 days in the office per week, ensuring you have a flexible work life balance.

What you'll do
- Develop a set of actionable and targeted change management plans - including communication plan, sponsor roadmap, coaching plan, training plan and resistance management plan
- Manage the Configuratoin and Asset Management processes for Lidl GB
- Prepare and provide relevant reports to senior management
- Support the wider IT team in maintaining accurate Configuration and Asset Management database
- Work closely with the global IT on improving auto-discovery tools to aim for accuracy
- Provide training and guidance to the wider IT department
- Assist with the creation of operational documentation as required (e.g. service desk knowledge documents) and provide training and guidance to the wider IT department
- Conduct proactive and reactive Problem Management analysis
- Support the wider IT department in Problem identification and elimination in order to minimise impact on IT services
- Service Management team support and guidance with relevant processes. Regular request approvals and Service Catalogues updates.
- Managing projects in relations to Service Management tools and processes
- Responsible for identifying risks to the successful achievement of the plan and, where found, proposing actions for mitigation
- Stakeholder management, responsible to produce reports and updating the project board

What you'll need
- An understanding of IT systems and equipment
- Experience managing the change process and hosting CABs
- Experience with Problem Management
- Experience maintaining Configuration and Asset Management database
- Previous experience within an ITIL environment
- Experience working with a service management tool
- Experience managing complex projects and introducing change
- A positive, proactive manner with excellent customer service skills
- Experience using MS Excel
- Excellent verbal communication skills both written and verbal
- Ability to plan well and have strong organisational skills
- Strong analytical skills and the ability to work effectively on your own and in a team environment
- Comfortable working to strict deadlines
- A commited can-do attitude

What you'll receive

This isn't getting by. This is getting what you deserve. Working at Lidl is rewarding, in every sense, because we give you the extensive training to succeed in your role and plenty of opportunities to progress your career here. We're proud to offer a competitivesalary from £47,300 - £59,400* (depending on experience), with 35 days’ holiday per year (pro rata). Save for your future with our pension scheme, or save today with a 10% in store discount, plus extra discounts on days out, cinema tickets and much more.

*includes 10% non-contractual London Weighting allowance

Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check.

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