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Senior Claims Handler

4 months ago

Bristol, United Kingdom Resolve Recruitment Services Full time

**Senior Claims Handler, Bristol**

Resolve Recruitment are working with an innovative and highly successful legal insurance organisation working in partnership with brokers, insurers, and solicitors. Due to continued growth, they now seek several Senior Claims Handlers to join their award-winning team, working on cases valued up to £25,000 across a wide range of legal matters.

**The role;**
- Provide a timely, professional, and high-quality service to clients
- Maintain ongoing contact with the insured throughout the claims process to report on progress, take further instructions, and play a key role in developing and maintaining insured relationships
- Assessing & processing all claims in line with stipulated procedures & authority limits
- Setting up new files by reviewing incoming instructions, identifying relevant issues, and assessing whether it’s a valid claim
- Draft appropriate correspondence to brokers/insured's requesting additional information as required
- Resolve claims through negotiation of settlement, rebuttal of claim and/or declining of cover
- Review panel reports, obtain instructions and instruct experts and external counsel when appropriate
- Ensure that case management system is updated
- Plan & prioritise own work to meet company service standards
- Assume responsibility for quality control and compliance on own caseload, including accuracy and timeliness of record keeping, file management and management reporting and information

**The person;**

Essential
- 2+ years relevant experience
- Good numeracy & literacy skills
- Good communication and interpersonal skills
- Good time management and organisational skills
- Great attention to detail

Desirable
- CII qualified or working towards

**The rewards;**
- Competitive basic salary of up to £32,000 p/a depending on experience
- Work hours to suit across Monday to Friday - flexibility is available
- Work from home up to 3 days per week with computer equipment provided.
- 26 days annual leave plus bank holidays, with the option of buying an additional 5 days a year and carrying unused entitlement over
- Generous pension scheme with 7% employer contributions
- Free Legal Expenses Insurance and Motor Breakdown Cover
- A Health Cash Plan that covers opticians, dentists, and other medical bills
- x4 Death in Service
- A monthly Gym Subsidy worth up to £25 pcm
- A Cycle Scheme and interest free commuter loans are also available
- Enjoy a beautiful office with free coffee, tea, squash, and biscuits (and good company)
- Free company events and socials - from wine tasting to murder mystery events
- Receive learning expenses and time off for your study and exams
- Opportunity to join Charity or Wellbeing teams and help the business give even more back to the community
- Additional excellent benefits
- Ongoing support and career progression

For more information on these exciting and rewarding Senior Claims Handler careers, please **APPLY BELOW**

Key:
Senior Claims Handler, Claims Handler, Claims, Insurance, Legal Insurance, BTE, ATE, Bristol, BS8

IND1

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£32,000.00 per year

**Benefits**:

- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Bristol, BS8 1NN: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Claims Processing: 1 year (required)

Work Location: Hybrid remote in Bristol, BS8 1NN

Reference ID: JY-SCH-BS