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Hwb Assistant
3 months ago
**Hwb Assistant**
- Hours: 17.5 per week
- Contract: Permanent
- Salary: 20,821 pro rata
- Monday to Friday 1pm - 4:30 pm
**Purpose of post**: Our Hwb Assistant’s are pivotal in ensuring that all people contacting Cyfannol find us friendly, helpful and professional. With an Assistant based in each Hwb, you will be part of a team, working together to ensure that people reaching out to Cyfannol for support, due to experiences of Violence Against Women, Domestic Abuse or sexual violence (VAWDASV) have an accessible, seamless and compassionate experience. You will also provide a valuable administrative service to team members and help ensure that our Hwb’s are well maintained, organised and safe.
Key Responsibilities:
- Collaborate with team members to deliver high quality, specialist, trauma informed VAWDASV services
- Provide professional visitors and contractors the information they need, redirecting them or escorting them to where they need to be in the building
- Provide for the immediate comfort needs of people visiting us in person and seeking our support (for example offer refreshments, toilets, toys and conversation whilst they wait)
- Finding out what we can do to help
- Offering information on our services (including those in other Hwb areas)
- Offering information about and signposting to external services and community resources
- Completing and submitted referral forms with the person
- Booking appointments with a Hwb Support Worker or other team member, when a full needs assessment is required
- Contribute to ensuring the people we support have regular opportunities to provide feedback to improve services and experience
- Provide a tidy, organised and informative Hwb (in particular - manage the information boards, leaflet stands and refreshment areas)
- Assist in setting up the assessment, counselling and trainings room ready for appointments, meetings, training or events
- Manage incoming donations, in line with current needs and agreed processes
- Provide people with encouragement to access the Hwb’s resources, including our donations of clothes, toiletries and food, and where available washing machines and shower facilities
- Assist the support workers when required, with for example MARAC research or managing waiting lists.
Administrative responsibilities:
- Collaborate and keep in touch with all Cyfannol’s Hyb Assistants and Hwb Support Workers to ensure consistency of approach, sharing of information and resources, daily peer support, phone cover, and wider cover during absences
- Manage the in-coming/out-going post
- Manage external requests for room booking
- Manage the stock control related to stationery, consumables, cleaning products and other items/equipment
- Assist Cyfannol’s Domestic Assistant/external cleaners by for example, dealing with remedial cleaning when they are not available and putting on the washing machine at the end of the day
- Assist team members when requested with general administrative support (such as photocopying, bookings, updating our Case Management and other systems)
General Responsibilities
Contribute to the:
- Development and achievement of our Vision, Mission and Objectives
- Promotion of our values, culture and aspirations
- Creation of a safe, supportive and explorative working environment
- Promotion of Equity, Diversity and Inclusion
Upholding of our Policies and Procedures
It may be necessary, following consultation, to amend the job description in light of experience and changing circumstances.
A current, valid driving licence and access to a vehicle for work purposes is essential for this role.
- C_losing Date: 16th May 2024
Due to the nature of these roles, they are only open to **female applicants** (Exempt under the Equality Act 2010, pursuant to Schedule 9, Part 1). A disclosure obtained through the Disclosure and Barring Service is required for all posts.
