Customer Assistant

7 months ago


Ashbourne, United Kingdom M&S Full time

**Key Accountabilities**

Purpose

To deliver a great shopping experience for our customers, putting customers before task every time Champion new way of working within stores through an open mindset and positive attitude Complete tasks and processes that deliver ‘best in town’ standards Serve and sell across all channels brilliantly well. Be the voice of our customer to help us continually improve.

Working Pattern

Sunday: 10:00-18:00

Friday: 14:00-22:00

Saturday: 14:00-22:00

**Key Capabilities**

**Working Pattern**

**Sunday: 10:00-18:00**
**Friday: 14:00-22:00**
**Saturday: 14:00-22:00**

**Key Accountabilities**

Serve our customers efficiently and brilliantly well - on the shop floor and at service points

Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy

Skilled to utilise all digital tools and communication channels to do the job

Share customer and colleague feedback to help us do things better

Share knowledge and experience with colleagues to support others in building skill and confidence

Own their own learning & development and proactively access digital learning solutions

Know the daily sales targets, priorities, promotions & selling opportunities

Have great product knowledge to sell and recommend our products and services

Proactively engage with customers to understand their needs and make recommendations

Understand the store priorities and their part to play

Complete tasks with pace and in line with SOPs

Minimise cost and waste through good process practice

Follow safe and legal working practices

**Key Capabilities**

Understands how M&S operates, it’s strategy, future and the role they play

Committed to delivering excellent work fast with great attention to detail

Open to and acts on feedback, asking for this regularly

Sets performance objectives for self in conjunction with line manager and in line with business plans

Takes accountability for planning and managing own work efficiently to ensure objectives are met

Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things

Effective at communicating their intentions to others; ensures communication is clear and simple

In control of their own reactions and considers how to share their perspective to create better reaction for team

Copes well with change and work challenges and recovers quickly from its impact

Builds positive relationships by being a good listener and getting to know people by establishing a connection

**Technical Skills/ Experience**

Contributing to store sales and cost control

Work across the store to get things done right first time within timescales

Comprehensive knowledge of customer shopping channels

Good level of product knowledge and services across the store

Up to date knowledge of the commercial operation and brilliant basics

Understand customer needs and spot selling opportunities

Adapting to change

Good Knowledge of VM principles

**Key Relationships and Stakeholders**

Customers

Colleagues

Store Leadership

BIG

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.


  • Customer Assistant

    6 months ago


    Ashbourne, United Kingdom M&S Full time

    **All the details** **Working Pattern** **Sunday: 09:15-18:00** **Saturday: 08:00-16:45** **Key Accountabilities** - Serve our customers efficiently and brilliantly well - on the shop floor and at service points - Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy - Skilled to utilise all...

  • IT Support

    7 months ago


    Ashbourne, United Kingdom Vapta Systems Ltd Full time

    Due to our company's continued growth and expansion, Vapta Systems Ltd are recruiting for a _IT Support / Customer Success Assistant_ to join our expanding team. Competitive Salary + Bonus And Excellent Benefits. Flexible Working From Home With Some Visits To Customer Sites, So A Driving Licence Is Essential. A Company Car Or Allowance Will Be...


  • Ashbourne, United Kingdom Mastermover Full time

    **Location**: Ashbourne, Derbyshire **About Us**:MasterMover, a leading provider of innovative material handling solutions, is seeking a dynamic and customer-focused individual to join our team as a Customer Service Specialist. At MasterMover, we pride ourselves on delivering exceptional service to our customers worldwide, and the Customer Service...

  • Customer Assistant

    7 months ago


    Ashbourne, United Kingdom M&S Full time

    **All the details** **Work Pattern**: **Saturday 0600-1400** **Sunday 0600-1400** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping...

  • Customer Assistant

    6 months ago


    Ashbourne, United Kingdom M&S Full time

    **Key Accountabilities** Customer Assistant Work Pattern: Week 1: Saturday - 13:15-22:00 Week 2: Saturday - 13:15-22:00 **Key Capabilities** Work Pattern: Week 1: Saturday - 13:15-22:00 Week 2: Saturday - 13:15-22:00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of...


  • Ashbourne, Derbyshire, United Kingdom Freedom Leisure Full time

    **About Freedom Leisure**We strive to create a workplace where everyone feels valued, regardless of age, race, gender, disability or sexual orientation. Our goal is to be the employer of choice within our industry.In this role, you will ensure exceptional customer service standards are maintained across our leisure centres. This involves greeting customers...


  • Ashbourne, Derbyshire, United Kingdom Platinum Recruitment Consultancy Full time

    About this Exciting OpportunityWe are seeking an ambitious and experienced Assistant General Manager to lead our team at Platinum Recruitment Consultancy. As a key member of our operations team, you will be responsible for delivering exceptional customer experiences, managing inventory, and driving business growth.Key AccountabilitiesSupport daily operations...


  • Ashbourne, Derbyshire, United Kingdom Platinum Recruitment Consultancy Full time

    About the RoleAs an Assistant General Manager at a renowned coffee-focused lifestyle brand, you will have the opportunity to develop your skills and expertise in a fast-paced and dynamic environment. This role is ideal for individuals who are passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding career...


  • Ashbourne, Derbyshire, United Kingdom YHA Full time

    Creating Unforgettable Guest ExperiencesWe are seeking a highly motivated and customer-focused Customer Experience Host to join our team at YHA Ilam Hall. As a key member of our front-of-house team, you will play a vital role in creating unforgettable guest experiences.The ideal candidate will have experience working face-to-face with customers, be able to...


  • Ashbourne, Derbyshire, United Kingdom POUNDLAND Full time

    We are seeking an experienced and charismatic leader to join our team as an Assistant Store Manager. In this role, you will be responsible for leading and motivating a team of sales professionals to deliver exceptional customer experiences and drive sales growth.Key Skills and Qualifications:Demonstrated experience in sales leadership and team...


  • Ashbourne, United Kingdom Platinum Recruitment Consultancy Full time

    About the Position:We are looking for an experienced Assistant General Manager to support our team in Ashbourne, Derbyshire. As a key member of our management team, you will be responsible for supporting daily operations, leading and motivating staff, delivering exceptional customer experiences, managing inventory, overseeing health and safety compliance,...

  • Sales Assistant

    7 months ago


    Ashbourne, United Kingdom Card Factory Full time

    Job Introduction **Location: Ashbourne Derbyshire** **Contracted Hours Available: 10** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Sales Assistant to join our very successful Card Factory family to help fulfil this. The pace is fast, our standards are high and we’re proud of it, we...


  • Ashbourne, United Kingdom Platinum Recruitment Consultancy Full time

    **Job Description:** Management Assistant Lead**Location:** Ashbourne, Derbyshire**About the Company:We are Platinum Recruitment Consultancy, a leading recruitment agency working in partnership with an amazing coffee-focused lifestyle brand.Our client is a dynamic company focused on quality food, coffee, and creating meaningful customer experiences.About the...


  • Ashbourne, United Kingdom CV-Library Full time

    Role: Assistant General Manager Location: Ashbourne, Derbyshire Salary: £28,500 Hours: 44 hours per week Platinum Recruitment is working in partnership with an amazing coffee-focused lifestyle brand emphasizing high-quality coffee, good food, and community. This is a great opportunity for an Assistant manager looking for more work life balance or...


  • Ashbourne, United Kingdom Platinum Recruitment Consultancy Full time

    Role: Assistant General Manager Location: Ashbourne, Derbyshire Salary: £28,500 Hours: 44 hours per week Platinum Recruitment is working in partnership with an amazing coffee-focused lifestyle brand emphasizing high-quality coffee, good food, and community. This is a great opportunity for an Assistant manager looking for more work life balance or an...

  • Retail Sales Assistant

    7 months ago


    Ashbourne, United Kingdom CHIC Full time

    **Job Details** 2 or 3 days a week depending on preference. Working days can be discussed at interview. Will include weekend work on a rota. **About us** CHIC is a small, family run business based in Derbyshire in the beautiful towns of Ashbourne, Bakewell and Buxton. We sell a wide range of ladies' clothing, gifts and accessories. We are passionate about...

  • Sales Assistant

    2 hours ago


    Ashbourne, United Kingdom Joules Limited Full time

    The grass is greener at Joules! We have an eye for detail. We care and we challenge. We are creative and commercial, passionate and practical. We are flexible and generous. We inspire hard work and lead with kindness. We have big ambitions and are never afraid to give it some welly. Step into a role as a **Sales Assistant** working in our **Ashbourne...


  • Ashbourne, United Kingdom Platinum Recruitment Consultancy Full time

    Role: Assistant General Manager Location: Ashbourne, DerbyshireSalary: £28,500 Hours: 44 hours per week Platinum Recruitment is working in partnership with an amazing coffee-focused lifestyle brand emphasizing high-quality coffee, good food, and community. This is a great opportunity for an Assistant manager looking for more work life balance or an...


  • Ashbourne, Derbyshire, United Kingdom YHA Full time

    Are you a customer-focused individual looking for a challenging and rewarding role? We are currently seeking a Hostel Operations Assistant to join our team at YHA Ilam Hall. As a key member of our operations team, you will play a vital role in ensuring the smooth running of our hostel, providing exceptional customer service, and maintaining high standards of...


  • Ashbourne, United Kingdom Platinum Recruitment Consultancy Full time

    About the Job:We are seeking an experienced Assistant General Manager to join our team in Ashbourne, Derbyshire. As a key member of our management team, you will be responsible for supporting daily operations, leading and motivating staff, delivering exceptional customer experiences, managing inventory, overseeing health and safety compliance, and assisting...