Domiciliary Care Manager

2 weeks ago

Bath, United Kingdom New Resource Recruitment Full time

**Domiciliary Care Manager**

Bath

Full Time and Permanent Position

Annual Salary: £42,000 to £55,000 Dependant on Experience

**Key Responsibilities**:

- To ensure the services delivered are safe, meet legal/regulatory CQC requirements, and the organisations policy and practice standards.
- The implementation and management of quality control systems including, quality audits, complaints, compliments and comments, inspections and customer feedback.
- Undertake and monitor assessments for new clients and review those for existing clients.
- Establish and maintain all records required for the protection of clients and the effective running of the service including care planning, billing, risk assessments, H&S.
- Continually evaluate and develop the service to achieve the highest quality, customer satisfaction and CQC recognition.
- To manage and lead the team and ensure they deliver a high quality, responsive and flexible service.
- To builds and maintain effective relationships with residents and family members.
- To empower team to develop personal and professional skill sets.
- To oversee the recruitment, induction and training of team, working with team leaders to develop their skills.
- To plan staff resource to ensure demands of the business are met.
- Undertake effective and regular 121’s, appraisals and team meetings, whilst supporting the team leaders to do the same.
- Ensure the team works flexibly and supports other teams and services across the business as necessary.
- Create and administer weekly care rota’s and plans ensuring there are no gaps in service delivery.
- Promote and market the service to potential clients ensuring on-going growth of service is achieved.
- Support the sales and marketing team in promoting the business and services to potential customers and their families, friends and advocates.
- Manage all regulated activity in line with duties as Registered Manager, maintaining relationship with CQC.
- Work at a strategic level as a member of the Senior Leadership team, contributing to the effective operation and management of the business.

**Required Skills**:

- A NVQ Level 5, RMA in health and Social Care or equivalent is desirable.
- A willingness to undertake NVQ Level 5, RMA.
- Show evidence of personal development.
- Excellent IT skills including Microsoft Office (Word and Excel)
- 5 years’ experience of working in a care setting.
- Experience with managing and leading a team.
- Experience with meeting financial and regulatory requirements.
- Experience of working at a strategic level as part of a wider leadership team.
- Experience with building relationships with clients and their advocates, families and friends.
- Experience with working with other health and care professionals.
- Experience with Data protection and its principles.
- Knowledge of regulatory responsibilities within the care sector.
- Excellent written, verbal and electronic communication skills.
- Management and leadership skills.
- Ability to work on own or as part of a team.
- Analytical with the ability to see the bigger picture.
- Ability to deal with conflict appropriately.
- Takes pride in work and work of team.
- Strives for excellence.
- Committed to continuing Professional Development.
- Sensitive and empathetic to the needs of clients.
- Ability to work collaboratively and positively with colleagues, clients, external agencies and others.
- Take responsibility for actions of self and team members.

This vacancy is being advertised by New Resource Group. The services of the New Resource Group are that of an Employment Agency.

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