Casework Administrator

We are looking for a Forensic Casework Administrator to join our dynamic and thriving team.

This is an exciting opportunity for the right individual to step into the world of forensics, while learning and developing key customer service and project management skills. Forensic Access is one of the UK’s leading Forensic Science companies with ambitious growth plans, to match the ever changing and growing industry.

The role of a Forensic Casework Administrator is to act as the main point of contact between both legal professionals and forensic experts. To manage new enquiries for forensic reports that are required for court, source suitable experts, manage financial margins, gather data and information, and project manage the process to ensure deadlines and expectations are met. There is also the responsibility of checking and reviewing expert reports to make sure quality standards have been met. In this role you will get the opportunity to work alongside highly specialised experts and scientists which vary from Biologists and Fingerprint experts to Psychiatrists and Neurologists. Teaching you about the various and diverse skills and knowledge that go into forensic work.

This role would be perfect for a recent graduate. Who has some experience in customer service, but mainly an ability and willingness to learn.

**_Please note:_** Due to the highly sensitive nature of the work, applicants should note that security clearance is required for this role. To gain security clearance you must have five years continuous residency in the UK. Criminal convictions may prevent you from gaining security clearance.

**Key Requirements**:

- Excellent customer service skills and experience of working in a customer service environment.
- Experience of a legal or police background would be desirable.
- Ability to work in a highly organised manner under pressure.
- Excellent communication skills and the ability to communicate clearly and accurately with customers, forensic and medical experts and colleagues to achieve a collective goal.
- Ability to manage own workload and time management whilst operating as a team player.
- Good knowledge and experience of working with Microsoft Office and CRM databases.
- Ability to always maintain a strict level of confidentiality.

**Skills**:

- Display patience, efficiency, determination, attention to detail, and integrity at all times.
- Have high levels of resilience and flexibility and the ability to work to strict deadlines.
- Demonstrate ownership of issues and their resolution.
- Demonstrate initiative and a proactive approach to work and personal development.
- Demonstrate good organisational skills and have an eye for accuracy.
- To be highly flexible and to be able to change priorities rapidly and efficiently.
- To be able to deal with information, both verbal and in print, of a graphic and often upsetting nature (in terms of violence and sexually explicit).

**Company Benefits**:
The company supports and encourages individuals to grow and develop with their career whilst balancing work and life, truly accommodating with life outside of the business. We are an ambitious, growing group of companies, but we maintain a small company culture. Every team member is valued, with each individual having access to all levels of management, including the CEO who is onsite regularly.
- Company pension
- Healthcare benefit including employee assist program and 24-hour GP line
- Life insurance 3x salary
- Free on-site parking
- Flexible working
- Employee recognition/long service awards
- Employee referral scheme
- Gym membership
- Regular social events
- Options for flexible/agile working

Continuous Professional Development is actively promoted through either in-house training or the support of participating in external courses, where appropriate.

Many companies claim to have a positive work culture, but if you were to join Forensic Access you would see for yourself that what we claim is actually true. The team that has been built here, is one that is kind and supportive. Just see for yourself what both our staff and customers have to say about Forensic Access:

- ‘The standard of service from Forensic Access is extremely good. Forensic Access deals with our trickiest cases and it is rare that they can't be sorted out.’_
- _
- ‘All the people who work at Forensic Access are great people. I felt welcomed immediately and continue to always feel supported by my colleagues’._

**Additional Information**:
Hours: 37.5 hours per week: Monday - Friday 09:00 - 17:00 based the office in Wantage.

This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organisation.

All employees must ensure that high quality standards are maintained and help drive continuous improvement. They must also abide by the Forensic Regulator’s Codes of Practice and Conduct and the Forensic Access Code of Conduct.