Customer Support Agent

4 weeks ago


Royston, United Kingdom Tom's Trunks Full time

**Title**:Customer Happiness
**Type**: Part-Time | 20 Hours Per week
**Work Location**: Thriplow, Near Cambridge ( In person)

**Company Profile**

Tom’s Trunks specialises in producing the most comfortable beach and bedwear whilst looking after the natural world and those that inhabit it; founded in 2014, it is now an established brand with a base of core customers, striving to expand. We are a small team with a strong online presence and seasonal pop-up shops. Our mission is to make the most eco-friendly beach and bedwear whilst optimising comfort.

**The Position**

Customer Happiness is at the heart of the Tom’s Trunks brand. When a customer gets in touch, you will be responsible for ensuring that they are listened to and looked after. Everything Tom’s Trunks does relies on customer satisfaction, so it is imperative This rewarding position enables you to interact with customers and resolve their issues, enjoying a flexible working environment and a close-knit team.

**General Responsibilities**
- Administering the returns system
- Relaying any relevant order issues to our warehouse
- Processing Invoices
- Processing Carrier Claims.
- Weekly internal meetings
- Acting as a source of knowledge and information sharing for the wider team

**Key Skills and Attributes**
- Excellent organisational and prioritisation skills.
- Strong academic record
- Attention to detail, accuracy & quality
- Excellent written and verbal communication skills
- Confidence using a wide variety of technology and software - Such as Shopify & Apple iOS products
- Experienced in MS Office and Google Suite
- Data Analytical Skills.
- Website Management
- Highly motivated and resourceful mindset.
- Use of initiative when met with challenges
- Ability to work under pressure and meet deadlines

**Benefits**
- Hourly Pay: £12 - £15 per hour (Depending on Expeince)
- Discounted Loungewear
- Flexible working

**Schedule**

Part-Time - Coordinating with colleagues to provide coverage for customer responses 7 days a week.

20 Hours Per Week.

**Location**:
Tom’s Trunks Ltd, 5 Middle St, Thriplow, Royston, SG8 7RD, UK

**Job Types**: Part-time, Permanent

**Salary**: £22,000.00-£27,000.00 per year

Expected hours: 20 per week

**Benefits**:

- Company events
- Company pension
- Flexitime
- Referral programme
- Store discount
- Work from home

Schedule:

- Flexitime
- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- ROYSTON: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Application deadline: 01/02/2023
Reference ID: Administration & Customer Happiness
Expected start date: 27/11/2023



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