Frontline Support Agent

2 months ago

London, United Kingdom Voneus Full time

**About Voneus**

We’re proud to be one of the largest rural broadband providers in the country, serving customers up and down the UK. Our goal is straightforward - to give rural, hard-to-reach communities the same benefits of lightning-fast broadband as you get in the city. That includes homes, businesses, and complex outdoor sites.

**About the Role**
- Reporting to the Senior Manager Customer Service Operations_

Join our team as a Front-Line Support Agent and bring empathy and exceptional customer care to our customers as you help resolve their technical issues. If you have a background in caregiving, such as healthcare or care work, you have a natural ability to empathize and make others feel heard, making you a great fit for this role.

We understand that transitioning to a new career can be challenging, which is why we provide comprehensive training and a supportive team to encourage your continued growth. This is a perfect opportunity for those with a passion for technology and customer service.

In this role, you'll troubleshoot a variety of technical issues with ease and a human touch, whether it's slow internet speeds or problems with a Wi-Fi router. We're looking for individuals with excellent communication skills, a strong sense of empathy, and a comfortable working in a fast-paced environment.

Prior experience in 1st Line Support or a call/contact centre is a plus, but not a requirement. What we value most is flexibility, reliability, and an ability to prioritize and manage tasks effectively, all while bringing empathy to every interaction. If you have a logical approach and a keen eye for detail, this may be the perfect role for you.

**What we offer in return**
- 25 days annual leave, plus Bank Holidays and your Birthday off
- Life assurance
- Income Protection
- 8% matching on our Pension scheme
- Bike to Work and Electric Vehicle schemes.
- Health Cash Plan
- Wellbeing and Social initiatives
- Employee referral scheme

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