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Junior Support Engineer

4 months ago

HenleyonThames, United Kingdom Sona Resourcing Full time

**Junior Support Engineer - 1st Line.**

**Henley - 90% Remote Working**

**Permanent - Full Time**

**Salary £22,000 - £28,000 + Benefits (depending on experience)**

**Responsibilities**:

- Work as part of a team that acts as primary contact for clients in multiple locations across the globe.
- Logging, investigating and resolving customer requests and progressing them in line with defined SLAs whilst keeping the customer fully up to date.
- Always working to provide exemplary levels of customer service.
- Maintain documentation that aids support (support request records, troubleshooting guides, process documents).
- Performing Testing and Quality Assurance work on new and existing software.
- Proactively identifying ways to improve processes and ultimately the customers experience.
- Delivering occasional training to clients and colleagues.
- Covering out of hours on call work on a scheduled basis.

**Requirements**:

- Knowledge of Microsoft SQL server 2012 and above.
- Knowledge of TSQL and basic functions.
- Proficient in Windows 10, 11 and Microsoft Office 365.
- Ability to work well both in a team and individually.
- Proactive individual with a 'can do’ attitude.
- Excellent customer facing skills.
- Ability to demonstrate great analytical and trouble shooting skills.
- Desire to provide outstanding customer service.
- Excellent written and verbal skills.

Sona Resourcing LTD acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.