Customer Team Leader
5 months ago
Do you have Customer Service experience, and are you seeking a new full-time job in Preston? Electricity North West is looking for a full-time Customer Contact Centre Team Leader, and the role comes with an attractive salary of £40,000 and a benefits package.
As a Customer Contact Centre Team Leader, you will manage the day-to-day running of a front-line customer contact centre team by motivating, giving instruction and monitoring performance to ensure the delivery of excellent customer service cost-effectively whilst ensuring regulatory standards are achieved.
In the Team Leader role, you can expect to:
- Manage a team to exceed performance expectations through engagement and personal development
- Develop an effective contact framework to support the agents across multiple sites
- Ensure delivery of excellent customer service through regular coaching and feedback
- Manage the day-to-day contact centre processes to ensure all deliverables align with business processes
- Coach and develop your team that supports their continuous development by creating a culture of high engagement through leading by example.
- A level or equivalent
- Proven leadership experience in a contact centre environment.
- Demonstrate leadership skills and proven ability to develop a team to drive personal and business growth.
- Excellent customer service and communication skills.
- Strong planning and organising skill
- Strong data and Analytical thinking linked to the look for trends
In return for your dedication, collaboration and commitment, you'll receive a generous salary of £40,000.00 and a benefits package, joining a welcoming and inclusive culture. We are committed to ensuring our people are supported and are proud of our reward and benefits offer, which includes:
- An annual bonus scheme
- Twenty-five days annual leave increasing with length of service
- Private healthcare
- An employee rewards portal offering discounts on several well-known brands
- A market-leading contributory pension scheme
- Employee assistance programme and opportunity for professional development through our L&D function.
We’re champions of the North West, and we’re proud that our electricity network connects communities and helps keep the electricity flowing every minute of every day, from when you wake up to when you fall asleep and all the hours in between. A key part of the UK’s journey to net zero carbon is the revolution of our electricity industry, and as the region's network operator, it’s our responsibility to lead the way, help the North West to decarbonise and pave the way for the growth of renewable energy. Together we have the energy to transform our communities. We are switched on. We are adaptable. We take pride.
-
Deputy Depot Driver Team Leader
2 months ago
Preston, United Kingdom Leader Online Ltd Full timeAs the Deputy Depot Driver Team Leader, you will report to the Depot Driver Team Leader or the Transport Manager in their absence. You will be competent in leading a team of drivers and will be confident managing the Depot and the Team in the absence of the Depot Driver Team Leader, covering annual leave and absences. You will ensure timely and safe...
-
Deputy Depot Driver Team Leader
4 weeks ago
Preston, Lancashire, United Kingdom Leader Online Ltd Full timeAs a key member of our team at Leader Online Ltd, you will play a vital role in ensuring the smooth operation of our transportation services. Reporting to the Depot Driver Team Leader or the Transport Manager in their absence, you will be responsible for leading a team of drivers and managing the Depot in their absence. Your primary focus will be on ensuring...
-
Deputy Depot Driver Team Leader
4 weeks ago
Preston, Lancashire, United Kingdom Leader Online Ltd Full timeJob Title: Deputy Depot Driver Team LeaderJob Summary:We are seeking a highly skilled and experienced Deputy Depot Driver Team Leader to join our team at Leader Online Ltd. As a key member of our transportation operations, you will be responsible for leading a team of drivers and ensuring the safe and timely transportation of goods.Key Responsibilities:Team...
-
Customer Team Leader
5 months ago
Preston, United Kingdom Coop Full time**Customer Team Leader** - Location: Co-op Tarleton, Church Road, Preston, PR4 6UP- Pay: £13.32 per hour- Contract: 16 hours per week + regular overtime, permanent, part time- Working pattern: varied shifts including late evenings (store closing) and weekends, to be discussed at interview- Full, paid training provided- - You must be aged 18 or over to be a...
-
Customer Team Leader
5 months ago
Preston, United Kingdom Coop Full time**Customer Team Leader** - Location: 35-39 Berry Lane, Longridge, Preston, PR3 3JL- Pay: £12.10 per hour- Contract: 20 hours per week + regular overtime, permanent, part time- Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview. Role will also include...
-
Customer Team Leader
5 months ago
Preston, United Kingdom Coop Full time**Customer Team Leader** - Location: 71 Church Road, Tarleton, Preston, PR4 6UP - Pay: £12.10 per hour + great benefits - Contract: 16 hours per week + regular overtime, permanent, part time - Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview. - Full...
-
Customer Team Leader
5 months ago
Preston, United Kingdom Coop Full time**Customer Team Leader** - Location: Westfield Rd, Claughton-on-Brock, Preston PR3 0EN - Pay: £12.10 per hour + great benefits - Contract: 20 hours per week + regular overtime, permanent - Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview. Role will...
-
Customer Team Leader
5 months ago
Preston, United Kingdom Coop Full time**Customer Team Leader** - Location: 15-17 Granton Walk, Ingol, PR2 3YX - Pay: £12.10 per hour + great benefits - Contract: 20 hours per week + regular overtime, permanent, part time - Working pattern: Varied shifts including afternoons, late evenings (store closing) and weekends, to be discussed at interview - Full training given- You must be aged 18 or...
-
Customer Team Leader
5 months ago
Preston, United Kingdom Coop Full time**Customer Team Leader** - Location: 76-78 Weeton Road, Preston, PR4 3BQ - Pay: £12.10 per hour + great benefits - Contract: 20 hours per week + regular overtime, part time, permanent. - Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview. - Full...
-
Customer Team Leader
5 months ago
Preston, United Kingdom Coop Full time**Customer Team Leader** - Location: 76-78 Weeton Road, Preston, PR4 3BQ - Pay: £12.10 per hour + great benefits - Contract: 20 hours per week + regular overtime, permanent, part time - Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview - Full training...
-
Customer Team Leader
6 months ago
Preston, United Kingdom Coop Full time**Customer Team Leader** - Location: 71 Church Road, Tarleton, Preston, PR4 6UP - Pay: £12.10 per hour + great benefits - Contract: 16 hours per week + regular overtime, permanent, part time - Working pattern: Varied shifts including late evenings (store closing) and weekends, to be discussed at interview. - Full training given- You must be aged 18 or over...
-
Customer Team Leader
6 months ago
Preston, United Kingdom Coop Full time**Customer Team Leader** - Location: 35-39 Berry Lane, Longridge, Preston, PR3 3JL - Pay: £12.10 per hour + great benefits - Contract: 16 hours per week + regular overtime, permanent, part time - Working pattern: varied shifts including late evenings (store closing) and weekends, to be discussed at interview - Full training given- You must be aged 18 or...
-
Customer Team Leader
6 months ago
Preston, United Kingdom Co-op Full timeWorking pattern: varied shifts including late evenings (store closing) and weekends, to be discussed at interview Full, paid training provided You can now apply for this role using your mobile device (no CV needed!) You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales. We’re looking...
-
Team Leader
6 months ago
Preston, United Kingdom Specialist Care Team Full timeTeam Leader - Home Care at Specialist Care Team We have been given an exciting opportunity to expand into the Preston and Fylde area and the surrounding areas. Come and join us on this journey as a Team Leader! - Location: Preston, Fylde and surrounding areas - Mileage paid at 40p Per mile - Protected Day/time off - Company phone and laptop - Paid every 4...
-
Customer Service Team Leader
5 months ago
Preston, United Kingdom Clarify Consultancy Ltd Full time**Customer Service Team Leader** Due to continuing expansion our client, a national service company, is actively seeking a flexible and reliable Customer Service Team Leader to support the sales team and maintain the daily running of the sales office. Reporting directly to the Sales Manager, responsibilities will include: - Overseeing and assessing...
-
Customer Service Team Leader
5 months ago
Preston, United Kingdom gap personnel Full timeWe are recruiting on behalf of our prestigious client in the Preston area for a customer service Team Leader. Maximise productivity, improve and drive performance as well as customer resolution through the coaching, development, management, motivation and leadership of a team of Representatives working for the client ensuring maximum productivity and...
-
Customer Service Team Leader
5 months ago
Preston, United Kingdom Davies Group Full timeCustomer Service Team Leader Do you have experience managing remote/hybrid teams? If so we would love to hear from you At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work! You will be valued and supported and receive excellent benefits including but not...
-
Customer Experience Team Leader
6 months ago
Preston, United Kingdom Davies Group Full time**Customer Experience Team Leader** **37.5 hours per week** **Monday-Friday (1 in 3 Weekends)** **Why would you join Davies?** At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work! You will be valued and supported and receive excellent benefits including...
-
Team Leader
6 months ago
Preston, United Kingdom Card Factory Full timeJob Introduction **Location: Fishergate** **Contracted Hours Available: 16** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational excellence, our Team...
-
Team Leader
6 months ago
Preston, United Kingdom CarSupermarket.com Full time**Are you a Sales Leader with a proven track record? Did you realise you can earn up to £60,000 a year?** When recruiting for Team leaders/Sales Managers, we look for individuals with a sales flair and someone who can demonstrate their ability to lead a successful team. Our Team Leaders aim to provide the very best in customer service day in and day out...