Business Process Control Analyst
1 week ago
We have a great opportunity for a **Business Process Control Analyst - Sales** in the high-end technical products industry, based in the Maidenhead area. It is a great opportunity, joining a newly established department focussing on the customerservice-related area.
You will be working with a great team, leading and supporting strategic business projects with the opportunity of hybrid working in a superb office environment working for a global dynamic company that offer great benefits
**Responsibilities**:
- Identify opportunities for process improvement and make recommendations to the BPOs - through process reviews, or data analysis
- Work with BPOs, other Business Analysts and the Development team to produce clear and well documented business requirements, process and data flow diagrams
- Work with the Project Manager to lead and facilitate discussions with business stake
- holders to establish the scope, business needs, project objectives, acceptance criteria and expectations
- Work with relevant business stakeholders (including BPOs) to understand and define the as-is and to-be end-to-end business processes and solutions
- Work with our BPOs to develop appropriate policies to ensure appropriate governance of the new process and solutions
- Analyse the impact of the proposed solutions across the end-to-end process, ensuring the proposed solutions and processes are optimised and well controlled
- Facilitate discussions in workshops, obtain business feedback and translate the feed
- back into business requirements
- Ensure business requirements are accepted and approved by the relevant business stakeholders
- Develop functional, system integration and user acceptance test scripts to ensure all business requirements are appropriately tested
- Review test results to ensure they correspond to the expectations and requirements of the business
- Review and manage CRs to ensure the requirements are appropriate and lead the UAT effort
**Requirements**:
- A minimum of 2-3 year of proven experience as a Business Analyst.
- Proven experience in the areas of customer service processes in general
- Ability to communicate (verbal and written) clearly and effectively with both IT and business stakeholders, with proven experience in acting as the "bridge" between the two parties
- Skilled at capturing business requirements
- Skilled at process design and improvement
- Experience and knowledge in Salesforce Service Cloud essential
- Basic data analytic skills to analyse data (e.g. SQL or advanced Excel) essential
- Experience in working in cross-functional project teams essential
- Business Analyst qualifications ideal (e.g. from British Computer Society)
- Experience in marketing, customer and sales data analytics a bonus
- In-depth knowledge of PCI and GDPR Compliance a bonus
- Knowledge of ERP such as SAP a bonus
- Background in audit or internal controls function a bonus
- An analytical and structured problem solver
- A good listener
- A highly organised self-starter who can deliver results with mínimal directions and capable of working on multiple projects
- A team player with strong stakeholder management and facilitation skills
- A highly effective communicator with stakeholders from different backgrounds and business areas
- Able to travel within Europe
If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.
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