Service Administrator

3 weeks ago

Knutsford, United Kingdom Prestige Recruitment Group Full time

Working for a company situated in beautiful countryside, my client is looking for someone who is personable, down to earth, confident, and someone who can work on their own initiative. The role of the Service Administrator will be to support the engineering functions with planning and administration duties, working with the fleet of hire units and making sure the customers equipment is maintained throughout their journey.

The company offers excellent benefits, the role is working Monday-Friday with flexible working hours either starting at 8am or 8:30am, free private parking, 28 holidays, life insurance, a generous profit-sharing scheme, wellness programs, company events, and additional holiday leave. The company is a very positive, and outgoing team, they are looking for someone who shares the same ethics and someone who can fit into the team comfortably.

**Responsibilities**:

- Arrange planned servicing/maintenance with customers
- Co-ordinate parts and service kits for engineers, setting up deliveries to customer sites Take incoming calls from customers to support the Service Controllers.
- Input and maintain all new machine manuals to central electronic system
- Add and maintain customer units on CRM system and various spreadsheets including service hours, machine hours
- Arrange any remedial actions to fix problems.
- Enter workshop jobs into the CRM database from engineers’ paperwork.
- Preparing closure of jobs and invoices for sign off.
- Chasing up any outstanding paperwork and POs
- Works with hires department to ensure information shared between the teams is accurate and timely.

**Requirements**:

- Experience in a vehicle service industry would be an advantage but not necessary as full training given
- Excellent IT skills, particularly MS Excel and Word.
- Experience of using systems (e.g SAP,)
- Confidence on the phone and extremely customer focussed.
- Resilience.
- Excellent planning and organisation skills.
- Methodical and conscientious.
- High attention to detail

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£26,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee mentoring programme
- Flexitime
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Profit sharing
- Sick pay

Schedule:

- Flexitime
- Monday to Friday

Work Location: In person

Application deadline: 20/08/2023

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