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Service Management Consultant

5 months ago

Corsham, United Kingdom i3Works Ltd Full time

**Service Management Consultant - Up to £65,000 Depending on Experience**

**Location**: Remote working and travel to client sites (Wilshire, Hampshire and Bristol)

**Essential Requirements**: Must have an active SC/DV Clearance

**Role**:
**Skills required**:

- Previous consultancy experience in a similar role
- ITIL Foundation Level qualified
- Experience working within an ITSM environment using the ITIL framework
- Experience of involvement in Service Management governance
- Experience of working in a Service Transition/Onboarding role
- Experience of ITIL Continual Improvement
- Experience of ITIL Process Improvement/Implementation
- Personal flexibility and agility, with the ability to deal with complexity
- Strong verbal and written communication capabilities
- Strong and influential relationship management skills with Senior stakeholders, suppliers, colleagues, and users in pursuit of delivering high quality services whilst maintaining service targets
- Ability to work under pressure and demonstrate resilience to ensure the correct solution is selected with full understanding of the costs, timescales, and risks
- Ability to resolve issues quickly and efficiently.

**Nice to have**:

- Defence or Public sector experience
- High level of IT competence
- Experience of working in Agile environment
- Knowledge in ITIL Service Design
- P3M or Project Controls Experience

**Renumeration**:

- £45,000 to £65,000 basic salary
- Private Healthcare/medical cover
- Group life insurance
- Annual bonus scheme (performance dependent)
- 23 days holiday plus bank holidays (increasing by x1 day per each calendar year with the company - rising to a maximum of 30 days + bank holidays)
- Annual leave buy/sell purchase scheme (can purchase up to 5 days per year)
- 5% company pension contribution
- £250.00 donation towards a Grassroots Organisation or Charity
- Mental Health and General Wellness benefit (2 sessions per calendar month with a maximum value of £60.00 per session)
- Occupational Glasses: i3Works will reimburse a portion of the costs associated with occupational glasses and lenses
- Electric Car Leasing Salary sacrifice scheme
- Cycle to Work Scheme (save 25-39% on a bike and accessories)
- Paid qualifications through the i3Institue for employees at all levels
- Staff referral bonus scheme

**About Us**:
i3Works has a vision to be a dynamic P3M and Digital consultancy that our colleagues love working for, and our clients love working with. Our company has grown rapidly as a business, with new service lines evolving and teams that bring fresh skills, mindsets, and perspectives. In order to be a trusted leader in the public and private sectors, loved by all colleagues and clients alike, we unite and celebrate our company-wide values, principles and culture here for you to explore.

**Salary**: £45,000.00-£65,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Free or subsidised travel
- Gym membership
- Life insurance
- Private medical insurance
- Referral programme
- Sick pay
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

Work Location: Hybrid remote in Corsham

Reference ID: i3PP-90