Online Instructor

**To facilitate learning as part of a teaching team within an established**
**programme of study under the guidance of Academic Colleagues**

**Special**
**Circumstances**

This role is home based and there may be a requirement to alter working patterns
outside of a normal 9am-5pm Monday to Friday arrangement to support student
discussions and progress.

**Teaching and Learning**
- To facilitate learning of online students through the management of

interactions with established materials
- Facilitate individual and online learning groups
- Facilitate knowledge transfer through guidance applied to established
- materials and resources- Challenge thinking, foster debate via the virtual learning environment
- Provide information and guidance to students in preparation for the
- completion of tasks- Provide feedback to students on completed formative tasks against the set
- criteria- Seek ways of improving performance by reflecting on the learning

processes and receive feedback including through peer review from
Academic Colleagues
- Continually update own knowledge and understanding of the programme

and learning outcomes to support the facilitation of learning
- Use learning resources and facilities as appropriate
- Manage own facilitation of learning; including planning and managing own

time to support students against the defined programme timetable and
deadlines

**Liaising and Networking**:

- Liaise with colleagues/students and participate in internal networks.

**Teamwork**:

- Collaborate with Academic colleagues as appropriate
- Attend and contribute to team meetings.
- Respond to any pastoral issues with referral to the appropriate support
- Refer students as appropriate to services providing further help.
- Respond to any practical challenges as appropriate

**Digital**
- Uses digital platforms effectively to support learning outcomes
- Suggests changes to the digital learning experience which may enhance

student outcomes
- Works effectively with colleagues across the institution to feed back issues

or improvements to the digital systems

University of Sunderland
**Role Profile**
Part 2

**Part 2A: Essential and Desirable Criteria**
**These criteria are**
**assessed at the short**
**listing stage.**

**The essential criteria**
**must be met in order**
**to be eligible for**
**interview.
**Essential**
**Qualification & Professional Memberships**:

- Educated to the relevant level equivalent to that of the student qualification

or in exceptional circumstances has significant experience as a practitioner
within industry, within the relevant discipline.
**Experience**:

- Previous facilitation experience of learners in an HE environment or

experience as a facilitator within industry within the relevant discipline
**Key Knowledge and Expertise**:

- Possess sufficient working knowledge of theory and practice in the relevant

discipline
- Demonstrates continuous specialist development by acquiring the relevant

skills and competencies of a virtual learning environment and facilitative
process
- Facilitation Skills; including questioning, coaching, managing group

dynamics
- Digital Skills; experience and skills of using a range of digital technology

effectively within a learning setting.
**_Desirable_**
**Qualifications and Professional Membership**:

- A business coaching qualification
- A Learning and Development/Training qualification

**Experience**:

- Coaching experience within a business setting

**Part 2B: Key Competencies**
**Competencies are**
**assessed at the**
**interview/selection**
**testing stage
**Oral and Written Communication**:

- Understand and convey straightforward information in a clear and accurate

manner and the role holder is required to,
- Understand and convey information which needs careful explanation or

interpretation to help others understand, taking into account what to communicate
and how best to convey the information to others and occasionally is required to,
- Understand and convey complex conceptual ideas or complex information which

may be highly detailed, technical or specialist
**Service Delivery**:

- Deal with internal or external contacts where the service is usually initiated by the

role holder, working within the organisation's overall procedures or policies OR
proactively seek to explore and understand customers' needs;
- Adapt service accordingly to ensure the usefulness or appropriateness and

quality of service (content, time, accuracy, level of information, cost)
**Pastoral Care and Welfare**:

- Show sensitivity to those who may need help or, in extreme cases, are showing

signs of obvious distress;
- Initiate appropriate action by involving relevant people and the role holder is

required to give advice on commonly occurring welfare issues or queries;
- Follow standard welfare procedures for the organisation;
- Recognise when an individual should be referred elsewhere for professional help;
respect confidentiality
**Teaching and Learning Su