Front of House Staff

2 months ago

Monmouth, United Kingdom Bridges Centre Full time

**Job Title**: Casual Front of House Staff

**Responsible to**: Line Manager

**Salary**: £10.42 per hour

**Duration of post**:Casual Worker Contract - The Line Manager will contact you from time to time to offer you work as required for holiday, absence and events & functions cover.

As much advance notice will be given to ensure flexibility to work as required**.**

**Hours**: Various; The Pantry operates between the hours of 8am - 4pm, with events and functions that will cover evenings and weekends.

Bridges is a place where we build bridges between people and connect individuals with local activities, services and projects. By doing this Bridges enables the people of Monmouthshire to live happy, healthy and fulfilled lives, maximising their potential and building positive connections with each other and other organisations.

**Job Purpose**:
Reporting to the Line Manager for the area, you will be responsible for providing a high level of customer service in all catering and functions areas of Bridges Centre. You may also be required to assist in the day to day running of the in-house café known as ‘The Pantry’.

**Main Duties**:
**To be a committed member of the Front of House Team**:
1. Greeting all guests warmly on arrival and escorting them to their table

2. Running the counter operation within the pantry, including taking orders, serving meals and clearing tables.

3. Preparing and serving hot & cold drinks, such as coffee, tea and speciality beverages.

4. Liaising with the kitchen to ensure an efficient and seamless service and ensure orders are delivered to customers in a timely manner.

5. To care about customer satisfaction and deliver high standards of client service within the department.

6. To maintain high standards of personal conduct and professionalism.

7. Respond to customer expectations and demands if so required, and communicating any needs to the line manager.

8. Action customer complaints/feedback immediately, reporting issues to Line manager.

9. To uphold excellent communication throughout the team and with other departments in the centre.

10. To perform any tasks required within the kitchen or any other area within the events operation at Bridges Centre.

11. Maintain a spotlessly clean café environment and take responsibility for end of day clean down.

12. Cash handling in the pantry, to include using the till and card machine as required.

13. Ensure daily cashing up is completed and reconciled with regard to cash float and running appropriate card payment reports. Daily income and refunds are recorded appropriately.

**To assist in the delivery of budgeted profit by**:
1. Adhering to portion controls at all times.

2. Ensuring all supplies, both food and non-food are used, as directed by the Catering Manager to ensure maximum efficiency.

3. Identifying sales opportunities including up-selling and cross-selling products.

4. Assisting with deliveries and stocks and the associated checks required.

**Responsible for ensuring full compliance with Food Hygiene and Health & Safety legislation, including**:
1. Undertaking any necessary Food Safety & Health & Safety training

2. Adhere to food, sanitary and safety standards as advised by kitchen manager.

3. Food is displayed according to current food legislation standards

4. Undertaking Café and kitchen cleaning duties and keeping accurate records

In addition to the duties and responsibilities listed, the post holder is required to perform any other reasonable duties that may be assigned by the Line Manager in addition to those shown above.

**Other Duties**:
1. To act as an ambassador for Bridges raising awareness of its charitable aims and objectives and enhancing its reputation through exemplary behaviour, conduct and team working.

2. To attend meetings and training as required.

3. Take all reasonable measures to follow all Health and Safety policies, procedures, and appropriate legislation as applicable, including personal accountability for the safety of self and others at all times.

**Skills Required**:
1. Excellent interpersonal skills and the ability to make guests feel welcome and well cared for.

2. Customer services / Hospitality Qualification or experience in a similar role.

3. Basic Food Hygiene Certificate - Preferred, although training can be provided

4. Strong Communicator and have a good level of numeracy

5. Attention to detail with a pride in your work.

6. Experience of being part of a team or working on own initiative.

7. Being able to multi-task and juggle competing priorities throughout a shift.

8. Good time management skills with a focus on punctuality

9. Knowledge within a similar role of taking bookings, orders and payments, face to face and over the phone.

**Personal attributes**:
1. Ability to work in a self-managed way

2. To be flexible to meet the demands of the role

3. Highly professional approach to all tasks

4. A willingness to learn and help out where required.

**Other

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