Lettings Executive

2 months ago

Coventry, United Kingdom EREC ESTATES Limited Full time

The individual is to work in the letting department as a team at our purpose-built student accommodation (PBSA) brand UNINN, managing and being responsible for the occupancy rate, sales target, and customer retention of approximately 1400 beds across the 4 cities in the UK. The journey will offer you a great experience of working in the UK real estate sector and asset management. You will be expected to meet and communicate with a diverse customer group, a professional onsite-management team and other teams in the head office on a daily basis. Here, we do everything for our occupancy rate and customer satisfaction.

As a Lettings Executive, you will experience a full training on letting routines, GDPA, customer services, business negotiation, etc. You will ensure that all enquiries are dealt with promptly, professionally, efficiently and accurately, to ensure complete customer and client satisfaction and to ensure that all targets both departmentally and individually are achieved and whenever possible, exceeded. Considering the nature of this role, a good can-do attitude under pressure, and strong resilience capacity is essential.

As a **Lettings Executive**, you will:

- Conduct viewings for potential tenants;
- Proceed the booking process, including legal documents preparation, inputting records to our booking system for all bookings;
- Provide hands-on support in marketing material design, letting strategies, offers and advertisements;
- Maintain a good relationship with business partners and expand new letting channels;
- Develop and maintain a database of customers, ensuring it is compliant with GDPR;
- Assist in the development of reports, briefings and other written communication is necessary;
- Liaise with colleagues in the related departments for better customer service quality and sales performance.
- Any other duties as reasonably required from time to time.

The following **Skills and Experience** will be required:

- Achieved/ achieving 2.1 undergraduate degree in the UK required, a master degree and major in business, administration, law, culture and language-related preferred;
- Have a genuine interest in customers service, more than one year of experience in customer service preferred;
- Experience working in universities or student societies preferred;
- Good understanding of real estate and higher education industry preferred;
- Fluent English speaking and writing skills required, an extra language will be a bonus （Mandarin preferred）;
- Good IT skills required;
- Able to build and maintain effective relationships with customers and partners;
- Able to work effectively as part of a team as well as on own initiative;
- Ability to work accurately and multi-task whilst under pressure;
- Proactive problem-solving skill.

**Job Types**: Full-time, Permanent

**Job Types**: Full-time, Permanent

**Salary**: £21,630.00 per year

Schedule:

- Monday to Friday

Work Location: In person

Application deadline: 01/04/2023

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